CATHERINE CARILLO
Santa Maria, Bulacan,DA
Summary
Dedicated and service-driven food services and hospitality professional with over a decade of experience in restaurant operations, food retail, and healthcare food service. Notably, I worked as a Food Service Attendant in a prestigious hospital in Qatar for nearly three years, where I was frequently entrusted with team leader responsibilities in the absence of my supervisor. My hospital experience significantly honed my attention to detail, communication skills, adaptability, and leadership traits, essential in high-standard, fast-paced environments. With a strong foundation in food safety, customer service, and operational excellence, I bring a proven ability to lead teams, ensure guest satisfaction, and uphold the highest standards in service delivery. My diverse background in both local and international settings equips me with the versatility and dedication to contribute meaningfully to any forward-thinking organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Shift Leader
Ganchan Japanese Restaurant
Santa Maria
02.2024 - Current
- Supervise daily shift operations, ensuring adherence to company standards in food safety, service quality, and guest satisfaction.
- Operate the POS system accurately for dine-in and takeaway orders, process payments, and issue receipts efficiently.
- Lead and motivate team members during shifts, addressing any immediate issues, and ensuring a harmonious working environment.
- Handle guest inquiries, complaints, or concerns with professionalism and a problem-solving mindset.
- Assist in training new front-of-house staff on operational standards, customer service expectations, and cash handling protocols.
- Coordinate closely with kitchen staff to ensure timely and accurate order fulfillment.
- Perform end-of-shift reporting, reconcile cash, and ensure secure cash handling.
Sales Clerk
SM Savemore
Santa Maria
01.2022 - 06.2022
- Provided excellent customer service by assisting customers with product selection, answering questions, and handling complaints or issues.
- Performed regular inventory counts to ensure accurate records were maintained.
- Greeted customers and responded to inquiries in a professional manner.
- Balanced cash drawer at the end of each shift using appropriate methods of verification, such as counting money or comparing receipts against daily totals.
- Handled money, checks, credit cards, gift cards, returns, and other forms of payments by established procedures.
- Performed price checks for items requested by customers when needed.
Food Service Staff
Hamad General Hospital
Doha
07.2017 - 06.2020
- Followed health code regulations when handling food products, such as storing food at appropriate temperatures.
- Introduced two palate-appealing, yet high-nutrition recipes for semisolid cereals based on the dietary requirements of the majority of elderly patients who are unable to take solids.
- Ensured 100% availability of all kitchen stock by constantly monitoring and updating the supply inventory.
- Upheld hospital-grade hygiene protocols, including proper food handling, temperature control, and routine sanitation of equipment and workstations.
- Prepared and delivered nutritionally balanced meals to patients according to dietitian-approved meal plans, ensuring accuracy and timeliness.
- Efficiently assembled and distributed patient meal trays, ensuring presentation, portion control, and correct dietary items per individual patient profiles.
- Provided compassionate, patient-centered service that contributed to overall patient comfort and satisfaction during their hospital stay.
- Followed Qatar’s Supreme Council of Health guidelines and hospital policies to ensure safe and compliant food service operations.
Education
High School Diploma -
Sacred Heart Academy
Santa Maria, Bulacan, Philippines03-2004
Some College (No Degree) - BS Nursing
STI College
Santa Maria, Bulacan, PhilippinesSkills
- Point of sale operation
- Cash handling
- Customer service
- Inventory management
- Shift reporting
- Team leadership
- Food safety
- Meal preparation
- Employee training
- Time management
- Sanitation practices
- Problem solving
Certification
- HACCP certification - September 2017
- Food Safety Level 1 - October 2017
- Food Safety Level 2- January 2018
References
References available upon request.
Timeline
Cashier/Shift Leader
Ganchan Japanese Restaurant
02.2024 - Current
Sales Clerk
SM Savemore
01.2022 - 06.2022
Food Service Staff
Hamad General Hospital
07.2017 - 06.2020
High School Diploma -
Sacred Heart Academy
Some College (No Degree) - BS Nursing
STI College
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