Catherine Castor
Palm Coast
Summary
Dedicated and detail-oriented claims adjuster with 15+ years of experience in healthcare, customer service, and administrative roles. Highly skilled in investigating claims, managing documentation, and ensuring customer satisfaction. Adept at critical thinking, negotiation, and problem-solving to drive efficient claim resolutions. Strong ability to handle multi-channel communication while maintaining professionalism and empathy. Seeking to leverage expertise in client relations and policy interpretation to excel as a Claims Resolution Adjuster at Allstate.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contractor CNA
Concierge Care
Palm Coast
01.2021 - 07.2024
- Conduct detailed assessments of patients' conditions, ensuring proper care, and accurate documentation.
- Manage critical information while adhering to healthcare regulations, demonstrating strong attention to detail.
- Respond promptly to emergencies, showcasing problem-solving skills under pressure.
Certified Home Hospice Aide
AdventHealth
Palm Coast
04.2023 - 03.2024
- Assisted in documenting and communicating medical conditions, ensuring timely interventions.
- Engaged in high-stress situations with empathy and professionalism, supporting patients and caregivers.
- Maintained precise records, emphasizing accuracy, and compliance.
Client Service Supervisor
Always Caring Home Care
Remote
01.2018 - 07.2021
- Investigated client needs, ensuring efficient service delivery aligned with company policies.
- Managed scheduling, documentation, and cross-functional coordination to improve response times.
- Led team training and monitored compliance, strengthening operational efficiency.
Home Health Aide Supervisor
Golden House Senior Living
Saint Augustine
08.2010 - 06.2016
- Maintained accurate medical records, and ensured regulatory compliance.
- Handled scheduling and supply management, optimizing resources efficiently.
- Coordinated meetings with families to communicate critical patient care information.
Customer Service Supervisor
Ross Department Store
Palm Coast
08.2009 - 09.2010
- Led customer resolution efforts, showcasing excellent communication and problem-solving skills.
- Trained and supervised employees, improving team performance and service quality.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
GED -
Flagler Technical College
Palm Coast, FL02-2013
Some College (No Degree) - General Studies
Daytona State College
Daytona Beach, FLSkills
- Claims Investigation and Resolution
- Customer Relations and Communication
- Negotiation and Conflict Resolution
- Policy Interpretation and Compliance
- Documentation and Record Keeping
- Microsoft Office and Data Management
- Multitasking and Time Management
- Problem-Solving and Critical Thinking
Certification
- Texas All-Lines Adjuster Pre-Licensing Course – Claim Adjuster Academy (2024)
- State Farm Auto Certificate
- State Farm Policy Certificate
- Certified Nursing Assistant (CNA License) – Valid through June 2024
- CPR Certification
References
References available upon request.
Timeline
Certified Home Hospice Aide
AdventHealth
04.2023 - 03.2024
Contractor CNA
Concierge Care
01.2021 - 07.2024
Client Service Supervisor
Always Caring Home Care
01.2018 - 07.2021
Home Health Aide Supervisor
Golden House Senior Living
08.2010 - 06.2016
Customer Service Supervisor
Ross Department Store
08.2009 - 09.2010
GED -
Flagler Technical College
Some College (No Degree) - General Studies
Daytona State College
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