Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Ceballos

Miami,FL

Summary

Hardworking woman that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Front Desk/Medical Assistant

Orthopedic Center Of Florida
10.2023 - 06.2024
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Coordinated referrals to specialists, streamlining the process for both patients and providers.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.

Sales Coordinator

AVANA PLASTIC SURGERY
06.2022 - 09.2023
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Patient Care Coordinator

Illumina Medical Center
01.2020 - 05.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.

Front Desk/Referral Coordinator

Dermatology Consultants
01.2018 - 12.2019
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.

Education

High School Diploma -

Mater Academy Charter High School
Hialeah Gardens, FL
06.2020

Skills

  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Medical Billing
  • Appointment Scheduling
  • Payment Collection
  • Referral Verification
  • Customer Service
  • Problem-Solving
  • Front Desk Operations
  • Medical Terminology

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk/Medical Assistant

Orthopedic Center Of Florida
10.2023 - 06.2024

Sales Coordinator

AVANA PLASTIC SURGERY
06.2022 - 09.2023

Patient Care Coordinator

Illumina Medical Center
01.2020 - 05.2022

Front Desk/Referral Coordinator

Dermatology Consultants
01.2018 - 12.2019

High School Diploma -

Mater Academy Charter High School

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Catherine Ceballos