Catherine Cerriteno
Los Angeles,CA
Summary
Dependable professional with experience in many environments. Industrious and motivated to work independently and as team player. Flexible and attentive with superior work ethic and good understanding of different populations. Flexible hard worker ready to learn and contribute to team success. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated and skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hemodialysis Technician
DaVita
Torrance, CA
12.2023 - Current
- Performed patient assessment and monitored vital signs during dialysis treatments.
- Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
- Administered medications prescribed by physician to patients undergoing treatment.
- Provided patient education on topics such as diet, fluid restrictions, and lifestyle changes.
- Monitored patient reactions during the dialysis process and reported any changes to the physician or nurse supervisor.
- Ensured that all equipment was functioning properly before each procedure.
- Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
- Reported any malfunctions or irregularities in equipment to appropriate personnel immediately.
- Adhered to safety protocols while performing procedures according to established standards.
- Responded promptly to emergency situations involving patients undergoing dialysis treatments.
- Provided emotional support to family members of patients undergoing dialysis treatments.
- Implemented infection control measures per facility policies when dealing with contaminated items or hazardous materials.
- Recorded predialysis and post-dialysis weight and vitals signs to input into electronic medical records.
- Analyzed registered venous arterial pressures to meet established limits.
- Assembled dialyzer tubing to attach to hemodialysis machine.
- Cleaned fistula, graft and catheter with antiseptic solution.
- Inspected equipment settings and temperature for conformance with safety standards.
- Connected hemodialysis machine to access site to start blood circulation with dialyzer.
- Primed dialyzer with saline solution to prepare for usage.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
Medical Assistant
Los Angeles Community Health Center
City of Gardena, CA
06.2021 - 12.2023
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Specialized in Pediatrics with knowledge of family medicine.
Customer Service Assistant
Private Company
City of Los Angeles, CA
05.2019 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Documented conversations with customers to track requests, problems and solutions.
- Communicated information to customers about product quality, value and style.
- Consulted with customers regarding needs and addressed concerns.
- Compiled trend data and created representative charts and graphics to present information to diverse groups.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
Life Insurance Agent
Primerica
City of Los Angeles, CA
04.2019 - 07.2020
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Upsold products to policyholders and potential new clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Scheduled and attended appointments per week.
Administrative Assistant
Ramirez Beltran Group
Huntington Park, CA
02.2011 - 07.2019
- And began to go to school to get training and I claimed up to smog technician, working full time.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Controlled building access by supplying key cards to employees and visitors.
Education
Certification in Medicine - Medical Assisting
Carrer Step
UtahB.L.S -
National CPR Foundation
MEDICAL TERMINOLOGY
El Camino College
Torrance, CAPHLEMBOTOMY
El Camino College
Torrance, CACPR
American Safety & Health Institute
Downey, CACostumer Service -
Abraham Friedman
Life Insurance License -
Primerica
City Of Los Angeles, CAGED -
Paramount High School
Paramount, CASkills
- Professional bedside manner
- Proper sterilization techniques
- Understands medical procedures
- Inventory and supply management
- Wound care and irrigation
- HIPAA compliance
- Patient skin and nail care
- Customer Service
- Restocking lab supplies
- Valid California driver's license
- Fluent in Spanish and English
- Quick problem solver
- Patient scheduling
- Communicating with patient families
- Medical terminology knowledge
- First aid
- Vital sign monitors
- Preparing specimens and samples
- Certified in Basic Life Support (BLS)
- Customer service
- Organization
- Discipleship
- Mission-oriented
- Inspirational leadership
- Crisis management
- Christian education
- Team building
- Problem resolution
- Multitasking
- Friendly, positive attitude
- Flexible
- Biblical stewardship
- Gospel-driven
Languages
English
Full Professional
Spanish
Full Professional
Certification
- California Department of Health Certification
- Certified Clinical Medical Assistant (CCMA)
- Life Insurance License - 2019
- Phlebotomy Certification 2022
- BLS
- Certified Costumer Service - 2020
Timeline
Hemodialysis Technician
DaVita
12.2023 - Current
Medical Assistant
Los Angeles Community Health Center
06.2021 - 12.2023
Customer Service Assistant
Private Company
05.2019 - 05.2021
Life Insurance Agent
Primerica
04.2019 - 07.2020
Administrative Assistant
Ramirez Beltran Group
02.2011 - 07.2019
Certification in Medicine - Medical Assisting
Carrer Step
B.L.S -
National CPR Foundation
MEDICAL TERMINOLOGY
El Camino College
PHLEMBOTOMY
El Camino College
CPR
American Safety & Health Institute
Costumer Service -
Abraham Friedman
Life Insurance License -
Primerica
GED -
Paramount High School