Catherine Cervantes
Holiday,FL
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
12
12
years of professional experience
Work History
Team Lead Sales Associate
Dollar General
05.2024 - 06.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Lead Sales Associate
Dollar General
02.2024 - 05.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Caregiver
Parents Caregiver
05.2023 - 01.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Addiction Counselor
New Seasons
12.2016 - 05.2023
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
- Assessed and treated patients through opiate addictions, making referrals for comorbid conditions.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Developed patient care plans and documented progress toward goals.
- Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
- Evaluated client progress and adjusted treatment plans as needed to ensure continued success in their recovery journey.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
- Maintained detailed records of client interactions, ensuring accurate tracking of progress over time.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Addiction Counselor
New Seasons
11.2013 - 12.2016
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
- Developed patient care plans and documented progress toward goals.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
- Increased community awareness of addiction issues by organizing educational workshops and presentations.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Implemented evidence-based interventions, such as cognitive-behavioral therapy and motivational interviewing, to help clients overcome personal barriers to recovery.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
Addiction Counselor
Operation PAR
09.2012 - 11.2013
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
- Developed patient care plans and documented progress toward goals.
- Evaluated client progress and adjusted treatment plans as needed to ensure continued success in their recovery journey.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Implemented evidence-based interventions, such as cognitive-behavioral therapy and motivational interviewing, to help clients overcome personal barriers to recovery.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
Education
Bachelor of Science - Health Services Administration
St. Petersburg College
Clearwater, FL08.2012
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL07.2010
GED -
Lindsey Hopkins Technical College
Miami, FL10.1987
Skills
- Documentation proficiency
- Individual Counseling
- Treatment Planning
- Client Advocacy
- Motivational Interviewing
- Assessment skills
- Active Listening
- Clinical Documentation
Timeline
Team Lead Sales Associate
Dollar General
05.2024 - 06.2024
Lead Sales Associate
Dollar General
02.2024 - 05.2024
Caregiver
Parents Caregiver
05.2023 - 01.2024
Addiction Counselor
New Seasons
12.2016 - 05.2023
Addiction Counselor
New Seasons
11.2013 - 12.2016
Addiction Counselor
Operation PAR
09.2012 - 11.2013
Bachelor of Science - Health Services Administration
St. Petersburg College
Associate of Arts - General Studies
St. Petersburg College
GED -
Lindsey Hopkins Technical College
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse