Catherine Chambless
Forsyth,Ga
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
5
5
Certification
Work History
In-Room Dining
Mansion on Forsyth Park
02.2016 - 12.2016
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Bartender
Mansion On Forsyth Park
02.2016 - 12.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk/Receptionist
Dr. Cynthia Chambless, M.D.
06.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Invoicing Specialist
Kysor Warren Epta Refrigeration
08.2020 - 08.2023
- Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers via phone, email, and chat to resolve billing disputes and respond to inquiries.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
Server
Joe’s Crab Shack
03.2015 - 02.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Communications
Armstrong Atlantic State University
Savannah, GA 08.2012 - 05.2017
Bachelor of Arts - Communications
Columbus State University
Columbus, GA 08.2017 - 12.2018
Skills
- Customer Service
- Team collaboration
- Menu Memorization
- Point of Sale Operation
- Strong multitasking
- Excellent Communication skills
- Conflict and Complaint Resolution
- Adaptable and Flexible
Certification
- Food and Beverage Management Certificate- eCornell University
- Georgia Alcohol Seller-Server Certificate
- Responsible Alcohol Manager Certificate
- Food Handler Certificate
- Basic Life Support (BLS) Certificate- First aid and CPR
Timeline
Front Desk/Receptionist
Dr. Cynthia Chambless, M.D.
06.2023 - Current
Customer Service Invoicing Specialist
Kysor Warren Epta Refrigeration
08.2020 - 08.2023
Bachelor of Arts - Communications
Columbus State University
08.2017 - 12.2018
In-Room Dining
Mansion on Forsyth Park
02.2016 - 12.2016
Bartender
Mansion On Forsyth Park
02.2016 - 12.2016
Server
Joe’s Crab Shack
03.2015 - 02.2016
Bachelor of Arts - Communications
Armstrong Atlantic State University
08.2012 - 05.2017
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