Catherine Chan
Redmond,WA
Summary
Dynamic Pharmacy Technician with proven expertise at Kaiser Permanente, enhancing workflow efficiency and patient satisfaction through exceptional problem-solving and team collaboration. Skilled in medication dispensing and insurance billing, I consistently improved prescription processing times and maintained strict adherence to HIPAA regulations, fostering a safe and organized pharmacy environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser Permanente
05.2002 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Resolved third-party billing, computer system and customer service issues.
- Developed patient education materials on medication management, contributing to community health awareness.
- Managed opening and closing duties for pharmacy.
Education
Malate Catholic School
Manila , Philippines 03.1981
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Technician
Kaiser Permanente
05.2002 - 05.2024
Malate Catholic School
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