Catherine Chapline

Versatile and highly skilled professional with extensive expertise in customer service, project management, systems analysis, and application design/development. A customer service-oriented individual with robust self-motivation, decision-making, and leadership abilities, as evidenced by roles as a trainer, project manager, and Service Builder on the Service Station team. Additionally, served as an administrator and developer of the Customer Solutions Center (CSC) Helpdesk application. Proven profit-driven mindset showcased through the successful development and implementation of a self-help support system for Service Station, resulting in an outstanding 87% reduction in customer interactions within six months. Proficient in crafting and delivering training programs that empower users, leading to notable enhancements in Voice of Customer (VOC) statistics. Dedicated to achieving excellence and driving innovation in delivering high-quality solutions.