Catherine Chaput

• Facilitate conversations to collect project requirements and user feedback
• Map out project milestones, timing, and owners
• Maintain open communication by presenting regular updates on project status to stakeholders
• Monitor project progress, identify risks and take corrective action as needed
• Efficiently navigate internal systems and processes for optimal outcomes
• Projects include: standup new MGU (Verita Inc.) business unit, Excellence Reporting Dashboard, standup Small Business Unit to partner with carrier service centers (Travelers), Surplus Lines Task Force, Plan-Price-Deliver for profitability baseline

• Provided administrative and project support to CEO and teams in healthcare technology start-up environment
• Managed CEO calendar, scheduled investor and client meetings, managed travel and expenses, drafted communications, prepared Shareholders Report, prepared for and attended Board Meetings following up on takeaway tasks
• Created and maintained new Executive Assistant Playbook
• Created new vendor invoice documentation and payment process
• Managed technology application (web and mobile) user and administrator guides schedule
• Edited technology application (web and mobile) user and administrator guides
• Created calm and consistent environment for all employees to achieve their highest potential

• Utilizing and maximizing the culmination of previous roles, provided freelance administrative and project services to clients and organizations in various industries across delivery platforms

• Planned and executed on tactical IT projects in support of applications and client strategic initiatives
• Start-Up Project Manager at Hangar9 Solutions, Subsidiary acquired by Tenet Healthcare, Inc
• Managed successful consolidation of multiple data centers and integration of 100+ colleagues to new IT Services corporate entity and build out of new company headquarters, all while providing ongoing executive support to President
• Identified key stakeholders across all departments including applications, help desk, marketing, security, systems, and telecom; set up and managed weekly planning workgroup meetings to review progress, accomplishments, and challenges, reporting findings to President
• Reconciled key dates between migrations, application installations, market maintenance schedules and other major initiatives
• Identified building location and managed lease process
• Identified and managed all contractors for build out needs
• Managed web design and marketing/communications channels
• Identified IT requirements for build out and updated all appropriate contractors
• Managed local and national telecom connectivity vendors including reviewing current contracts, auditing contracts for accurate rates, negotiating better rates, recommending cost-saving opportunities and ensuring positive vendor relationships to assist in expediting install and disconnect challenges
• Partnered with recruiter to develop and manage process for position postings, interviewing and hiring
• Managed development of initial staffing needs and conducted daily calls for transition progress
• Developed processes for all post move-in needs: parking, supplies, network connections, repairs, etc.

• Provided chief of staff support in management of CIO and leadership team's daily activities
• Provided highly visible, diverse, and complex support requiring significant discretion, judgment, and ability to take on multiple tasks and respond very quickly to changing needs
• Acted as liaison, coordinator and communicator on CIO’s behalf, triaging issues, handling confidential matters and referring assignments to appropriate leadership staff
• Acted as link between CIO and CEO office, executive staff and leadership, and external customers
• Carried out all matters relating to executive administration of CIO’s desk and liaised with all of CIO’s direct reports and other senior hospital leaders

• RFP coordinator for IT and EA to CIO and leadership team
• IT RFP Coordination - Managed data collection for responses to RFP requests within IT department; developed and maintained strong working relationships with supervisors and support staff to bridge flow of information between departments; summarized and updated IT responses in timely manner
• Communications - Significant interaction with executives, customers, strategic partners, and vendors via email, telephone and face-to-face meetings; facilitated communication and requests between external customers and internal colleagues
• Meeting Logistics - Heavy calendar management; coordinated meeting logistics for on and off-site meetings of small to large groups; prepared and disseminated agendas and presentations; prepared presentations for board presentations
• HR Support - Assisted with recruiting, interviewing and on boarding of new colleagues and contractors; maintained current organizational charts; prepared and processed information of sensitive nature while maintaining confidentiality
• Space Planning - Coordinated with Facilities to ensure 300+ team colleagues were placed appropriately to effectively and efficiently collaborate with all teams

• Provided executive support for Regional Sales VP
• Managed customer escalations
• Point of contact for regional NASCAR event: managed guest list, invitations, catering, transportation, ancillary guest activities
• Provided input for marketing campaigns and programs from consumer point of view
• Created PowerPoint presentations from rough draft through final copy with direction from VP and internal staff
• Anticipated travel needs and coordinated travel arrangements
• Managed VP calendar, email and correspondence

• Multiple administrative and project roles with increasing responsibilities supporting objectives of the organization, leaders and teams supported:

Project Manager, Telecom Facilities

Project Manager, Telecom Cost Savings and Network Grooming

EA to VP of National Real Estate

EA to General Manager of South and Central Regions

EA to Director, Legal Regulatory Affairs

• Operations Projects: wore multiple hats during high growth period and developed and managed cost savings opportunities through billing discrepancies and network optimization, saving $10M in first year; Point of contact for local vendors in managing local facilities
• Legal/Regulatory: Research new markets for business setup and Tariff policies, edit and prepare Tariffs for filing with local government entity, prepare documentation for legal filings
• Sales/Marketing: partner to develop sales collateral, events and programs; created and managed the sales team tracking processes and reporting system
• HR/Recruiting: partner to interview, hire, and on-board sales and operations employees
• General Admin tasks in all roles: calendaring, expense reporting, presentation creation, travel planning, excel reporting and other duties as assigned