Catherine Charles
Columbus,OH
Summary
Adept at problem-solving and known for exceptional communication, I significantly enhanced equipment functionality and client satisfaction at Tier1 Medical Services. My diverse background, from technical repairs to customer service and team collaboration, showcases a unique blend of hard and soft skills. Demonstrated flexibility and reliability with last minute and emergency service calls across the country. Achieved a notable increase in efficiency and positive client feedback across roles.
Overview
5
5
years of professional experience
Work History
Field Service Technician
Tier1 Medical Services
07.2022 - 03.2025
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues in a timely manner to minimize downtime for clients
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Provided exceptional customer service by addressing client concerns and answering technical questions
- Maintained accurate records of all service calls, including details of work performed and parts used
- Traveled to facilities in many different areas across the United States
- Booked hotels, flights, and rental cars and scheduled services with clients out of town
- Summarized and explained the services performed with local sales representatives, hospital administrators, and department managers
Sales Associate
Palm Beach Tan
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
Associate
Noodles & Company
02.2021 - 08.2021
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Distributed food to team members with efficiency in high-volume environment.
- Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
- Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
Sandwich Artist
SUBWAY®Restaurants
03.2020 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Big Walnut High School
Sunbury, OH05-2022
Skills
- Communication
- Attention to detail
- Punctual and reliable
- Flexible and adaptable
- Preventative Maintenance
- Hand tools proficiency
- Problem-solving
- Multitasking
- Active listening
- Teamwork and collaboration
- Organizational skills
- Time management
Timeline
Field Service Technician
Tier1 Medical Services
07.2022 - 03.2025
Sales Associate
Palm Beach Tan
08.2021 - 08.2022
Associate
Noodles & Company
02.2021 - 08.2021
Sandwich Artist
SUBWAY®Restaurants
03.2020 - 08.2020
High School Diploma -
Big Walnut High School
Similar Profiles
Abram GonzalezAbram Gonzalez
Wireline Operator at Tier1 EnergyWireline Operator at Tier1 Energy
Durwin SanchezDurwin Sanchez
Pipefitter Helper at TiER1Pipefitter Helper at TiER1
Ian Noré Fraticelli SanyetIan Noré Fraticelli Sanyet
Security Officer at TiER1Security Officer at TiER1
Corey HendricksCorey Hendricks
Agency Information Security Professional at Ohio Department of Youth ServicesAgency Information Security Professional at Ohio Department of Youth Services
Abigail KlinkAbigail Klink
Infant Teacher at Guidepost MontessoriInfant Teacher at Guidepost Montessori