Summary
Overview
Work History
Education
Skills
Timeline
Generic

CATHERINE CHARLIE

Pearl City,HI

Summary

A former Reservation agent that will go above, and beyond to provide excellent service to our visitors. Worked with multiple hotel systems when booking reservations. Making sure that guests will leave our hotel, and island with Aloha, and enjoyed their vacation.

Currently with being a Stock clerk Lead, I am always happy to provide the best customer service, lead my team to success.

Being the anchor for all of my past, and future careers, is rewarding, and providing service with positivity, and smile is a reflection of the companies, or establishment that you represent.

Overview

24
24
years of professional experience

Work History

STOCK CLERK LEAD

ChefZone
HONOLULU, HI
09.2022 - Current
  • Maintained accurate records related to purchases, sales, receipts and deliveries in accordance with company procedures.
  • Operated forklift and pallet jack to transport heavy loads.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Palletized merchandise for easy movement to sales floor locations.
  • Faced products on shelves and displays to meet company policies.
  • Developed training materials for new pickers and evaluated their performance during the onboarding process.
  • Implemented process improvements to increase efficiency, reduce errors, and improve customer satisfaction.
  • Provided feedback on employee performance and conducted reviews as necessary.
  • Worked closely with management team to develop strategies for improving workflow processes.
  • Used handheld scanners to key in data for packages.

Stock Associate

Ross Dress for Less
HONOLULU, HI
09.2021 - 03.2022
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Assisted customers in locating products throughout the store.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
  • Communicated with customers to answer questions.

Hotel Reservations Agent

Alohilani Resort Waikiki Beach
HONOLULU, HI
03.2000 - 09.2020
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
  • Followed up with guests post-stay in order to collect feedback about their experience at the hotel.
  • Assisted guests with any problems or complaints they may have had during their stay at the hotel.
  • Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
  • Maintained accurate records of reservations for future reference and tracking purposes.
  • Researched customer feedback related to hotel services in order to improve customer satisfaction ratings.
  • Assisted customers by responding to questions about services, amenities and local attractions.
  • Updated customer profiles within the reservation system based on latest contact information received from guests.
  • Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
  • Monitored daily occupancy levels and ensured that all rooms were filled to capacity on a nightly basis.
  • Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Processed payments from customers using various methods such as credit cards, cash or bank transfers.
  • Upsold room upgrades when appropriate to increase revenue for the hotel.
  • Ensured that all necessary paperwork was completed accurately prior to guest arrival.
  • Coordinated with housekeeping staff to ensure that all guests' special requests were met in a timely manner.
  • Responded promptly to emails from customers inquiring about availability or rates for specific dates.
  • Input and confirmed reservations for guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Kept records of room availability and guest accounts, manually or using computers.

Education

BANKING AND FINANCIAL SERVICES -

Chaminade University of Honolulu
Honolulu, HI
06-2000

High School Diploma -

Samoana High School
Pago Pago, AS
06-1995

Skills

  • Adaptive Team Player
  • Dependable and Reliable
  • Shipment Processing
  • Stocking
  • Stock Replenishment

Timeline

STOCK CLERK LEAD

ChefZone
09.2022 - Current

Stock Associate

Ross Dress for Less
09.2021 - 03.2022

Hotel Reservations Agent

Alohilani Resort Waikiki Beach
03.2000 - 09.2020

BANKING AND FINANCIAL SERVICES -

Chaminade University of Honolulu

High School Diploma -

Samoana High School

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CATHERINE CHARLIE