Catherine Chase
Berlin,WI
Summary
Experienced administrative professional prepared for this role, equipped with strong organizational and communication skills. Consistently supports team collaboration and adapts to changing needs, ensuring smooth office operations. Proficient in appointment scheduling, patient management, and handling confidential information with integrity. Reliable and results-driven, focused on enhancing patient experience and office efficiency.
Overview
34
34
years of professional experience
Work History
Dental Office Receptionist
Hillside Dental Associates
09.1991 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated patient intake processes, ensuring accurate completion of forms and documentation.
- Utilized dental software to update patient records and maintain confidentiality standards.
- Facilitated communication between patients and dental staff, addressing inquiries and concerns promptly.
- Oversaw billing procedures, verifying insurance information and processing payments accurately.
- Implemented office protocols that improved workflow and reduced appointment wait times significantly.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Dental Assistant Program -
Fox Valley Technical College
Appleton, WI05-1991
Skills
- Insurance verification
- Billing procedures
- File management
- Office supply management
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Document preparation
- Follow-up skills
- Calendar management
- Appointment confirmation
- Cross-training
- Confidentiality
- Payment processing
- Punctual and reliable
- Insurance billing
- Patient documentation
- Financial plan options
- Friendly and outgoing
- Incoming call reception
- Team collaboration
- Phone and email etiquette
- Data entry
- Verbal and written communication
Timeline
Dental Office Receptionist
Hillside Dental Associates
09.1991 - Current
Dental Assistant Program -
Fox Valley Technical College