Catherine Choragwicki
Plainfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and apply new skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Closing Sales Associate
Target
Lemont, IL
08.2004 - Current
- Provided exceptional customer service by assisting guests with product inquiries and ensuring a positive shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed inventory levels by restocking shelves and organizing merchandise to enhance product visibility.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pet Sitter
Catherine's Pet Services
09.2018 - Current
- Provided daily care and companionship for pets, ensuring their well-being and comfort.
- Administered medications and adhered to specific care plans as instructed by pet owners.
- Maintained clean living environments for pets, including regular feeding and exercise schedules.
- Communicated effectively with pet owners to update on pet status and address any concerns.
- Handled emergency situations calmly, implementing appropriate first aid measures when necessary.
- Gave medication to pets following guidelines from owners.
- Increased repeat business with exceptional care and personalized attention to pets' needs.
- Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
Cashier
Micheals Craft Store
Joliet, IL
10.2018 - 2020
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided tailored recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions while ensuring compliance with store policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
Child Caregiver
Care.com Inc
Lockport, IL
2010 - 2012
- Developed engaging activities to promote social and emotional development in children.
- Monitored children's safety and wellbeing during play and structured activities.
- Assisted families with daily routines, providing support tailored to individual needs.
- Communicated effectively with parents regarding child progress and behavioral insights.
- Maintained cleanliness and organization of play areas, ensuring a safe space for children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Responded to inquiries from parents and guardians.
Front Desk Receptionist/Medical Assistant
Dr Zelkowitz Neurology
Flossmoor, IL
2026 - 2027
- Managed patient scheduling and appointments using electronic health record systems.
- Greeted patients warmly, ensuring a welcoming atmosphere in the clinic.
- Assisted in maintaining organized patient files and documentation for efficient retrieval.
- Responded to phone inquiries, providing information on services and office policies.
- Assisted in patient intake and verification processes to enhance operational efficiency.
- Coordinated schedules for patient appointments, ensuring optimal use of resources.
- Managed electronic health records with attention to accuracy and confidentiality standards.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma - Medical Assistant
Olympia Collage
Burr Ridge, IL2005
High School Diploma -
John F Kennedy High School
Chicago, IL05-2002
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer engagement
- Reliability and punctuality
Certification
- CMA - Certified Medical Assistant
Timeline
Cashier
Micheals Craft Store
10.2018 - 2020
Pet Sitter
Catherine's Pet Services
09.2018 - Current
Closing Sales Associate
Target
08.2004 - Current
Child Caregiver
Care.com Inc
2010 - 2012
Front Desk Receptionist/Medical Assistant
Dr Zelkowitz Neurology
2026 - 2027
High School Diploma - Medical Assistant
Olympia Collage
High School Diploma -
John F Kennedy High School