Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Cliff

1483 W Russo Dr Saratoga Springs ,UT

Summary

Motivational Supervisor with more than 2 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline. Trained in development and maintenance of safe and productive work environments. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Ambitious collection specialist with more than two years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Overview

11
11
years of professional experience

Work History

Collections Agent

Bread Financial
01.2022 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.

CNA

Intermountain Healthcare
10.2020 - 01.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

CNA

Utah Valley Specialty Hospital
02.2020 - 10.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Med Tech/Cna

Lake Ridge Assistant Senior Living
11.2019 - 08.2020
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Supervisor

Mrs. Call’s Candy Co
05.2017 - 05.2019
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedule
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Identified and corrected performance and personnel issues negatively impacting team and business operations
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Maintained high level of morale and team-work on production floor through frequent communication with more than 30 employees.

Office Assistant

Diamond Bank
05.2013 - 07.2016
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • Received and screened high volume of internal and external communications
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Supported clerical needs of more than 10 marketers, including taking messages, scanning documents and routing business correspondence
  • Answered approximately 30 phone calls daily and pleasantly welcomed visitors to office
  • Wrote reports and correspondence from dictation and handwritten notes
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
  • Dispersed incoming mail to correct recipients throughout office
  • Assisted with administrative tasks, including filing, answering phones and helping customers
  • Tracked office stock and maintained inventory in neat and organized fashion.

Education

Utah Cna Training Center
Orem, UT
07.2019

Bachelor of Science - Communication Technology

National Open University Of Nigeria
Nigeria
01.2016

Skills

  • Meeting planning
  • Report writing
  • Resourceful
  • Dedicated team player
  • Professional and mature
  • Results-oriented
  • Time management
  • Meticulous attention to detail
  • Understands grammar
  • Strong interpersonal skills
  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management
  • Debt Negotiation
  • Delinquent account management
  • Billing Procedures
  • Repayment plan structuring
  • Collections
  • Outbound Calling
  • Records Management
  • Goals and performance
  • Relationship Building
  • Credit and collections
  • Active listening abilities
  • Performance Improvements
  • Call center experience
  • Payment posting
  • Account Review
  • History research
  • Payment Acceptance
  • Attention to Detail
  • Payment Processing
  • Clear Communication
  • Updating Customer Accounts
  • Negotiation and Resolution
  • Persuasive Negotiation
  • Payment Scheduling
  • Quality Standards Compliance
  • Report Writing
  • Presentation Skills
  • Training and Teaching
  • Customer Relationship Management

Timeline

Collections Agent

Bread Financial
01.2022 - Current

CNA

Intermountain Healthcare
10.2020 - 01.2022

CNA

Utah Valley Specialty Hospital
02.2020 - 10.2020

Med Tech/Cna

Lake Ridge Assistant Senior Living
11.2019 - 08.2020

Supervisor

Mrs. Call’s Candy Co
05.2017 - 05.2019

Office Assistant

Diamond Bank
05.2013 - 07.2016

Utah Cna Training Center

Bachelor of Science - Communication Technology

National Open University Of Nigeria
Catherine Cliff