Catherine Cole
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Remote Insurance Medical Claims Specialist
Ranstad Group
03.2024 - 06.2024
- Temporary Contract Work
- Customer Service, Compliance, Client Relationships
- Communication, Negotiation, Analytical, Problem Solving
- Teamwork, Self motivation working from home, Punctuation, Numerical Ability.
Gift Shop Associate
MD Anderson
06.2022 - 03.2024
- Maintained knowledge of sales and promotions, return policies and security practices
- Recommended merchandise to customers based on needs and preferences
- Placed special orders assisting patients and their families with daily hygiene and clothing's needs
- Computed purchases, received and processed cash, credit payments
- Opened and closed cash registers by counting money, separating charge slips, balancing drawers
- Inputing amounts in computer for accounting purpose's after closing
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Customer Service Agent
American Airlines
10.2019 - 06.2022
- Mentored new employees on procedures and policies to maximize team performance
- Upheld quality control policies and procedures to increase customer satisfaction
- Developed strong customer relationships to encourage repeat customers for our business needs
- Consulted with customers to resolve payments, flight delays, and baggage issues
- Delivered fast, friendly and knowledgeable customer service for routine questions and service complaints.
Diet Office Clerk
Baylor Scott & White Medical Center
05.2016 - 10.2019
- Answered multi-line telephone system and routed calls to appropriate personnel and patient's rooms
- Supported office clerical functions using Epic Systems, Microsoft Word, Excel, Copy/Fax Machines etc
- Strictly adhered to confidentiality protocol regarding patient’s information and documents
- Treated patients and team members with dignity, respect, team oriented
- Followed dietary procedures in accordance with established policies
- Educated patients, families and medical staff on nutrition according to patient’s needs.
Education
Associate of Business - Business Management -
Delgado
New Orleans, LA07.2014
G.E.D - English Literature -
San Jacinto College
Houston, TX08.1998
Skills
- Microsoft Office
- Excel
- Email Communications
- Word Processing Software
- Tying 40 to 45 WPM
Timeline
Remote Insurance Medical Claims Specialist
Ranstad Group
03.2024 - 06.2024
Gift Shop Associate
MD Anderson
06.2022 - 03.2024
Customer Service Agent
American Airlines
10.2019 - 06.2022
Diet Office Clerk
Baylor Scott & White Medical Center
05.2016 - 10.2019
Associate of Business - Business Management -
Delgado
G.E.D - English Literature -
San Jacinto College
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