Catherine Collins
McDonough,GA
Summary
Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
Overview
15
15
years of professional experience
Work History
Practice Manager
Eagles Landing Family Practice
Stockbridge, GA
05.2013 - 03.2023
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided supervision and management to team of Medical Assistants, Physicians and support personnel.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Ordered all office supplies and kept check on inventory levels.
- Communicated closely with patients, ensuring medical information was kept private.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised Physicians and Medical Assistants and delivering quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Assistant Store Manager
Kirklands Home Decor And Gifts
McDonough, GA
08.2017 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Property Manager
Knight Group
McDonough, GA
08.2008 - 04.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease
Education
High School Diploma -
Manchester Central High
Manchester, TN05.1990
Skills
- Service Utilization Improvements
- Workflow Management
- Service Rates Establishment
- Managing Practice Operations
- Clinical Staff Management
- Family Medicine
- Electronic Health Records
- Employee Performance Evaluations
- Employee Work Scheduling
- Policy and Procedure Development
- Performance Metric
- Schedule Management
- Coaching and Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If God brings you to it, HE will bring you through it
Timeline
Assistant Store Manager
Kirklands Home Decor And Gifts
08.2017 - 02.2022
Practice Manager
Eagles Landing Family Practice
05.2013 - 03.2023
Property Manager
Knight Group
08.2008 - 04.2013
High School Diploma -
Manchester Central High
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