Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Colon

Davenport,FL

Summary

Motivated professional offering proficiency in customer service/data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

12
12
years of professional experience

Work History

Front Office Manager Clinical Office

Gene Arangorin MD
02.2017 - 04.2022
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Handle a multi-line phone system of up to 6 lines
  • Coordinated referrals
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Administrative Assistant

Feltrim Group
10.2014 - 12.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Take and deliver messages/monitor fax service
  • Microsoft Outlook Calendar to organize and schedule reminders for customer
  • Update advertisements

Front Desk Clerk

Best Western Hotel
03.2010 - 09.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Handle multi-line phone system
  • Used internal software to process reservations, check-ins and check-outs.
  • Verify and balance daily hotel revenues using Microsoft Excel

Education

Associate of Arts -

Lake Sumter State College
Clermont, FL
05.2019

Skills

  • Customer Service Certificate
  • Insurance Information Collection
  • Staff Training
  • Data Entry
  • File and Data Retrieval Systems
  • Telephone Reservations
  • Staff Management
  • Multi-Tasking Skill
  • Microsoft Office
  • Financial Reporting

Timeline

Front Office Manager Clinical Office

Gene Arangorin MD
02.2017 - 04.2022

Administrative Assistant

Feltrim Group
10.2014 - 12.2016

Front Desk Clerk

Best Western Hotel
03.2010 - 09.2014

Associate of Arts -

Lake Sumter State College

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Catherine Colon