Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Concepcion

Kissimmee,FL

Summary

Highly motivated and knowledgeable shift manager with experience in scheduling, money handling and team management. Adept at handling all areas of operations. Has over three years in customer service and hospitality history. Worked on previous hotel systems and aware of hospitality workplace/requirements. Fast learner with an eagerness to develop and advance professionally into a more challenging position.

Overview

2
2
years of professional experience

Work History

Shift Manager

McDonald's
10.2021 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Count incoming inventory and handle the restocking process
  • Handle cash deposits for the day, upkeep cash on hand, and balancing cashier drawers
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team, while promoting a growth environment

Front Desk Agent/Housekeeping Supervisor

Aloft Hotel
11.2021 - 09.2022
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • With HSKP I would supervise rooms as well help train new Housekeepers and get VIP rooms ready Ready.

Education

Associate of Arts - Business Administration, Veterinarian Science

Valencia College
Kissimmee, FL
05.2027

High School Diploma -

Haines City Senior High School
Haines City, FL
05.2022

Skills

  • Supply Ordering
  • Team Development
  • Schedule Oversight
  • Quality Assurance
  • Operations Management
  • Opening and Closing Procedures
  • Delegating Work
  • Cash Handling
  • Handling Customer Complaints
  • Interpersonal Skills
  • Staff Training and Onboarding
  • Mentoring and Coaching

Timeline

Front Desk Agent/Housekeeping Supervisor

Aloft Hotel
11.2021 - 09.2022

Shift Manager

McDonald's
10.2021 - Current

Associate of Arts - Business Administration, Veterinarian Science

Valencia College

High School Diploma -

Haines City Senior High School

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Catherine Concepcion