Catherine Conner
Summary
Friendly and approachable with excellent communication skills, ensuring welcoming and informative experience. Possesses in-depth campus knowledge and strong public speaking abilities. Demonstrated ability to engage diverse groups and convey information clearly. Dedicated to creating memorable and engaging moments that highlight and promote community spirit as well as driving impactful interactions and positive experiences.
Overview
2
2
years of professional experience
Work History
Tour Guide
Miami University
10.2024 - Current
- Showcased essential facilities like libraries, dormitories, dining areas, and recreation centers effectively during tours for a comprehensive understanding of campus life for prospective students.
- Enhanced campus tour experiences by incorporating engaging storytelling and memorable anecdotes about the university''s history.
- Collaborated with admissions staff to develop effective strategies for showcasing the campus, resulting in increased enrollment rates.
- Utilized websites and social media to promote campus life, events and opportunities.
- Participated in ongoing training sessions provided by the admissions office to further enhance knowledge of university offerings and policies.
- Addressed diverse questions from visitors promptly and professionally, contributing to a positive impression of the institution.
- Assisted in planning special events such as open houses and admitted student days, ensuring seamless coordination between various departments.
Front Desk Associate
Aqua Tots
08.2022 - 06.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Education
Bachelor of Arts - Public Administration
Miami University
Oxford, OH05-2028
High School Diploma -
Springboro High School
Springboro, OH05-2024
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Quick Decision Making
- Effective Communication
- Effective Time Management
- Collaborative Teamwork
- Engaging Storytelling
- Strong leadership
- Problem-solving skills
- Conflict Management
Timeline
Tour Guide
Miami University
10.2024 - Current
Front Desk Associate
Aqua Tots
08.2022 - 06.2023
Bachelor of Arts - Public Administration
Miami University
High School Diploma -
Springboro High School
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