Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Catherine Contreras

Anna,TX

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Specialist

State Farm Insurance
Richardson, Texas
02.2024 - 11.2024
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

Office Manager

The Craft Chiropractic
04.2023 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Schedule and coordinate meetings, all patient appointments, and marketing events
  • Effectively market to various businesses to increase revenue and patient visits
  • Ensure compliance with relevant regulations and policies
  • Coordinate and execute events, workshops, or community outreach programs to attract new patients
  • Create engaging content for digital platforms, including social media, website, and email campaigns
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.

Child Records Assistant

CK Family Services
08.2022 - 04.2023
  • Provide assistance to administration in managing and maintaining records
  • Audit records and pull reports from child's case files in order to remain compliant with state regulations
  • Correspondence with DFPS and other state workers in regards to children placed within the agency
  • Implemented electronic document management system upgrades as needed, adapting to new software tools and maintaining a current skill set for optimal performance.
  • Generated reports from database systems to track records.
  • Improved records management efficiency by implementing new digital archiving systems and processes.

Applied Behavior Analysis Technician (ABAT)

Speech Connections
10.2020 - 12.2021
  • Collected client behavioral data through direct observation
  • Assisting BCBA as directed with behavior reduction assessments and skill acquisition plans
  • Managing client intake paperwork as well as assessing client baseline for behaviors and skill repertoire
  • Provided ongoing parent training and support to promote consistency between home and therapy settings.
  • Coordinated with supervisors in addressing any concerns or modifications needed to enhance client outcomes.
  • Facilitated social skills development in group settings by encouraging positive peer interactions and modeling appropriate behaviors.

Applied Behavior Analysis Technician (ABAT)

Center for Autism and Related Disorders
10.2019 - 08.2020
  • Facilitated social skills development in group settings by encouraging positive peer interactions and modeling appropriate behaviors.
  • Evaluated the effectiveness of implemented interventions through regular review meetings with supervisory staff and team members.
  • Increased clients'' communication skills through the use of visual and verbal prompts.
  • Conducted thorough assessments to identify target areas for intervention, ensuring effective treatment planning.
  • Optimized therapy sessions by utilizing evidence-based practices that aligned with clients'' unique learning strengths and needs.
  • Participated in ongoing professional development opportunities to stay current in the field of Applied Behavior Analysis.
  • Managed challenging behaviors effectively by implementing crisis prevention strategies and adhering to safety protocols.

Skills

  • Data Interpretation
  • Patient Account Management
  • Proficient in Microsoft Office
  • Event Coordination
  • Staff Development
  • Client Support
  • Talent Acquisition
  • Sales Proficiency
  • Effective Behavior Management
  • Digital Marketing
  • Compliance Management
  • Project Coordination
  • Financial Record Management
  • Effective Organization

Certification

  • Basic Life Support Certification (BLS)
  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
  • All-Lines Adjuster License

Timeline

Claims Specialist

State Farm Insurance
02.2024 - 11.2024

Office Manager

The Craft Chiropractic
04.2023 - 01.2024

Child Records Assistant

CK Family Services
08.2022 - 04.2023

Applied Behavior Analysis Technician (ABAT)

Speech Connections
10.2020 - 12.2021

Applied Behavior Analysis Technician (ABAT)

Center for Autism and Related Disorders
10.2019 - 08.2020

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Catherine Contreras