Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Catherine Cook

Glendale,AZ

Summary

Dynamic and engaging, with a proven track record at Detroit Coney Grill for handling high customer volumes and managing critical cash handling duties. Excelling in customer service and complex problem-solving, I bring an outgoing personality and effective communication skills to deliver exceptional guest experiences and foster loyalty. Hardworking employee enthusiastic about learning Medical Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Bartender

Detroit Coney Grill
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Patio 54
07.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Zipps Bar And Grill
08.2021 - 04.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Representative

Home Depot
02.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Medical Studies

Arizona State University
Tempe, AZ
12.2023

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Engaging personality
  • Complex Problem-Solving
  • Outgoing Personality

Accomplishments

    Graduated Valedictorian from Capistrano Valley High school with a seal of biliteracy.

    Graduated Cum Laude from Arizona State University.

Affiliations

  • American Red Cross

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bartender

Detroit Coney Grill
09.2023 - Current

Server

Patio 54
07.2022 - 12.2022

Server

Zipps Bar And Grill
08.2021 - 04.2022

Customer Service Representative

Home Depot
02.2020 - 04.2021

Bachelor of Science - Medical Studies

Arizona State University

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Catherine Cook