Catherine Cooper
Franklin,WI
Summary
Focused Compliance Manager bringing 20 years of experience managing activities, programs and resources to meet customer needs. Flexible and adaptable with superior communication, relationship management and influencing skills. Proven history of identifying issues, acquiring data and drawing conclusions to support resolution. Strong aptitude for leading teams to effectively address client needs and implement changes by supporting strategic initiatives.
Overview
20
20
years of professional experience
Work History
Director of Compliance and Academic Affairs
ATI Home Inspector Training
Hartland , WI
2015.04 - 2024.01
- Planned and developed educational programs, courses, workshops and other learning activities.
- Organized meetings with faculty members to discuss curricular needs of students in the program.
- Established partnerships with local businesses or organizations that could provide resources or expertise beneficial to our educational programming efforts.
- Recommended evidence-based instructional programs to utilize with students.
- Maintained records of course enrollment, attendance and progress made by students in the program.
- Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
- Provided technical assistance to faculty members who were having difficulty utilizing online tools associated with their courses.
- Created content for online learning modules using video, audio, text and interactive elements.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Other duties as needed; VA SCO, Customer Service, Admissions, Business Development, DOD Credentialing assistance.
Compliance and Continuing Education Manager
American Home Inspector Training
Waukesha , WI
2004.07 - 2014.07
- Worked alongside cross-functional partners to conceptualize new features and evolve workflows resulting in easier-to-use designs.
- Adapted other designers' concepts for commercial market.
- Thoroughly researched design topics and studied information pertaining to topics.
- Participated in brainstorming sessions to generate new ideas for product features or improvements.
- Coordinated with external vendors or freelancers during the production of graphics or multimedia projects.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Partnered across product and research teams to drive design tests that measurably improved customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Other duties as needed; VA SCO, Customer Service, Admissions, Business Development.
Education
Master of Science - Leadership For Higher Education
Capella University
Minneapolis, MN2013-09
Skills
- Compliance Reviews
- Project Coordination
- Reporting Requirements
- Advertising Understanding
- Regulations Enforcement
- Regulatory Issues
- Program Implementation
- Training Coordination
- Regulatory Documentation
- Compliance Reporting
- Regulatory Compliance Oversight
Timeline
Director of Compliance and Academic Affairs
ATI Home Inspector Training
2015.04 - 2024.01
Compliance and Continuing Education Manager
American Home Inspector Training
2004.07 - 2014.07
Master of Science - Leadership For Higher Education
Capella University
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