Catherine Copsetta
Mount Ephraim,NJ
Summary
Experienced Shift Manager who is an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success while delivering efficient services. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance, while keeping customers satisfied.
Overview
3
3
years of professional experience
Work History
Shift Manager
Kentucky Fried Chicken
03.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Dental Assistant Intern
Moorestown Dental Professionals
01.2024 - 02.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Dental Assistant Intern
Leading Smiles
02.2024 - 04.2024
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate Degree in Dental Assisting - Dental Assisting
Camden County College
Blackwood, NJ05.2024
High School Diploma -
Audubon Highschool
Audubon, NJ06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Delegating Work
- Inventory Control
- Staff Motivation
Timeline
Dental Assistant Intern
Leading Smiles
02.2024 - 04.2024
Dental Assistant Intern
Moorestown Dental Professionals
01.2024 - 02.2024
Shift Manager
Kentucky Fried Chicken
03.2021 - Current
Associate Degree in Dental Assisting - Dental Assisting
Camden County College
High School Diploma -
Audubon Highschool