Catherine Correia

• Maintained full product knowledge of menu and specials
• Made suggestions to customers based on preference
• Trained new servers and employees for the company
• Ensured great hygiene by cleaning and resetting tables for incoming customers.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Managed up to 8 to 15 tables while maintaining restaurant service
• Standards Negotiated and resolved customers concerns
• Partnered with staff members to serve and exceed customers expectations.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business

Positive impact youth group in burlington vt,
created to encourage members from different
cultures to share their culture, while striving in
making a positive change in the community

• Gained knowledge on Mentoring and
  Leadership skills through Leaders from VT, NH,and NY-
• Created Vision Boards/ Goal Setting with other
  members and staff
• Public spoke to schools such as Burlington high
  school
• Planned events, such as trips to DC, First night
  talent shows in Burlington, as well as Camping
  Experienced in working with diverse and
  multicultural population
• Attended advisor meetings, and assisted in
  recruiting new members
• Volunteered around Burlington city, in cleaning
  up trash, removing graffiti, and public speaking

• Cultivated warm relationships with regular customers.
• Managed opening and closing duties
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Accurately recorded orders
• Answered questions about menu selections to customers and made
• recommendations when requested Dedicated to handling customers orders with safety.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Empowered and encouraged youth to finding their voice and place in the community
• Developed personalized strategies for time management, organization, study habits, test-taking techniques that improved academic success rates among mentees.
• Encouraged healthy decision-making by providing resources
• Assisted students from ages 12-18 with
  academics and extracurricular
• Accurately recorded data and progression for
  students and conducted daily assessments for
  the program based abilities, interests,
  records..etc
• Dedicated to handling students concerns in
  both academically and everyday life
  Led by examples, by committing to the plans,
  schedules, with strong organization skills