Catherine Cranford
Greenville,NC
Summary
Dependable and successful providing fast, high-quality customer service to guests. Good with team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Best N Burgers
08.2020 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Duck Donuts
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Team Member
Chick-Fil-A
03.2019 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2026
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Memory retention
Timeline
Shift Leader
Duck Donuts
12.2022 - Current
Server
Best N Burgers
08.2020 - 07.2023
Team Member
Chick-Fil-A
03.2019 - 07.2020
Bachelor of Arts - Psychology
East Carolina University
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