Catherine Crawley
Gonzales,USA
Summary
Accomplished nursing professional specializing in quality patient care management and team cohesion. Successfully implemented initiatives achieving zero falls and high patient satisfaction ratings. Dedicated to patient education, strategic interdisciplinary oversight, and continuous improvement in healthcare delivery systems.
Overview
12
12
years of professional experience
Work History
Adjunct Instructor/PRN
Victoria Community College
Victoria, USA
06.2017 - Current
- Adjunct Instructor in Victoria, TX for the RN program; Adjunct Instructor in Gonzales, TX for the VN program
- Instruct students in the lab for learning basic and advanced nursing skills and in the long-term care and acute care hospital settings for learning and performing all nursing skills within the scope of their educational tract
- Evaluate performance; provide remediation as needed; and assist in developing a performance improvement plan as appropriate
- Provide tutoring online weekly for students in the VN program on all campuses of the VCC
Senior Care Specialist-Clinical Operations
Sagility Health
, USA
01.2026 - 05.2026
- Performance of contract work in a fast-learning environment, population health, direct member care, high NPS and QA results, nominated for subject matter expert, high calls per day (5), use of multiple software programs and EHR, virtual member care and education, and Humana STAAR ratings
- Conduction of health assessments and creation of individualized care plans for members
- Discussion with members on health metrics, gaps in care, and adjustment of health plans and goals
- Collaborating with care teams and interdisciplinary departments to ensure continuity and quality of care of members
- Aiding members in navigation of their benefits and care options
- Provision of education and support promoting self-management of chronic conditions
- Participation and interaction with team members and leaders to ensure continued learning and growth to better serve our population
Interim Nurse Manager
Overlake Hospital Medical Center
Bellevue, USA
09.2015 - 09.2016
- Managed ~100 FTEs (Two inpatient units with total 72 beds combined)
- Decreased falls - FY15 8 falls/4 with injury; FY16 NO FALLS (~savings of $193K)
- Led new initiative to decrease fall-out for Core Measures associated with sepsis (increased proficiency to obtain repeat lactate from ~16% to 70% between April and July, 2016)
- Led falls prevention committee as nursing leadership chairperson.
- Completed revision of falls risk assessment, care plans, policies to reduce risk for fall and injury, and event reporting related to falls
- Initiated assessment tool for risk for injury as part of falls risk assessment
- Initiated FYI flag for patients with falls during previous hospital stays
- Standardized safety equipment across all inpatient units to enhance patient safety and care consistency.
- Ortho: Patient satisfaction for 2015-2016 highest in organization for Rating Hospital 9-10
- Patient satisfaction FY16 78 (goal 70 for unit; 78 for organization)
- Employee engagement survey FY16 – 62.3% Engaged; 30.4% Content
- Culture of Safety Survey FY16 – 53.5% Excellent; 33.8% Very Good
- Employee engagement survey FY16 – 57.4% Engaged; 42.6% Content
- Culture of Safety Survey FY16 – 62.5% Excellent; 33.3% Very Good
- Oversaw general and bariatric surgery operations.
- FTEs FY16 63.89 (Budget 66.67)
- Hours UOS FY16 – 11.84 (Budget 12.36)
- Initiated succession planning with RN on Ortho unit within 3 weeks of arrival; hired as permanent manager to start June 13, 2016, with 60 days mentorship per this author
- Instrumental in hiring new permanent nurse manager for South 5; orient for 2 weeks prior to leaving
Interim Nurse Manager
St. Vincent Infirmary
Little Rock, USA
09.2014 - 07.2015
- Interim Nurse Manager, Behavioral Health – June, 2015-July, 2015
- Mentored new interim nurse manager on nurse manager responsibilities within CHI system and St. Vincent Infirmary for 49-bed behavioral health unit, resulting in successful appointment to permanent nurse manager in August 2015.
- Interim Nurse Manager, Orthopedics – September, 2014-June, 2015
- Reduced RN vacancy and turnover rate among RNs on ortho units (60 beds) within first six months
- Improved metrics related to quality core measures for HAPU, CAUTI, CLBSI, falls
- Worked with surgeons to promote new bundling program to decrease length of stay
- Facilitated creation of initiatives with frontline staff to enhance discharge process, leading to increased patient satisfaction.
- Developed orientation system for float and temporary staff to improve patient safety standards.
Education
CPC -
Bryant & Straton
Buffalo, New York01-2019
MHA -
University of Phoenix
Phoenix, Arizona01-2006
MSN -
University of Phoenix
Phoenix, Arizona01-2005
BSN -
Blessing-Rieman College of Nursing
Quincy, Illinois01-1992
ADN -
Southeastern Community College
Keokuk, Iowa01-1974
Skills
- Care plan development
- Patient education
- Chronic condition management
- Case management
- Discharge planning
- Care transitions
- EHR management
- Population health strategies
- Interdisciplinary collaboration
- Resource utilization
- Performance evaluation
- Critical thinking
- Conflict resolution
- Effective communication
- Teamwork and collaboration
- Patient advocacy
Timeline
Senior Care Specialist-Clinical Operations
Sagility Health
01.2026 - 05.2026
Adjunct Instructor/PRN
Victoria Community College
06.2017 - Current
Interim Nurse Manager
Overlake Hospital Medical Center
09.2015 - 09.2016
Interim Nurse Manager
St. Vincent Infirmary
09.2014 - 07.2015
CPC -
Bryant & Straton
MHA -
University of Phoenix
MSN -
University of Phoenix
BSN -
Blessing-Rieman College of Nursing
ADN -
Southeastern Community College