Catherine Crosby
Hampton,VA
Summary
Compassionate veterinary receptionist with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Midway Veterinary Hospital
Chesapeake, VA
08.2024 - 10.2024
- Managed incoming calls and emails to ensure all inquiries were answered promptly and professionally
- Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care
- Maintained a database of patient records, ensuring accuracy and providing quick access to up-to-date information
- Assisted in the preparation of medical records, ensuring the accuracy and completeness of all documentation
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Handled cash, credit card, and check payments
Virtual Receptionist
POSH Virtual Receptionists
Virginia Beach, VA
10.2022 - 07.2024
- Cultivated rapport with callers, expressed empathy and patience with escalated or worried callers, and calmly and efficiently arranged for the resolution of the expressed issue.sue
- Collected sales leads from prospective customers, recorded them in the company database, followed up on the leads, and proactively forwarded data on the highest-potential sales prospects.
- Boosted customer satisfaction ratings by exuding warmth, professionalism, and concern for callers while driving them to productive solutions for both callers and businesses
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
- Answered inbound telephone calls promptly and courteously, listened attentively to callers, responded to questions, and accurately documented and forwarded messages.
Canine Handler
Cosmo's Corner
Virginia Beach, VA
02.2021 - 09.2022
- Administered prescribed medications to animals
- Advised animal owners regarding the purchase of specific animals
- Evaluated animals for train-ability and ability to perform
- Cued or signaled animals during performances
- Advised owners on strategies for continuing training and reinforcing lessons
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care
- Kept records documenting animal health, diet, or behavior
- Corrected problem behaviors through an understanding of Pack Dynamics, Canine Psychology, and Positive Reward Based Training
- Evaluated animals to determine temperaments, abilities, or aptitude for training
- Conducted training programs to develop or maintain desired animal behaviors
- Trained dogs in human assistance or property protection duties.
Kennel Attendant
Muddy Paws Daycare & Boarding
Norfolk, VA
07.2018 - 02.2021
- We created consistent workflows by assisting with washing, drying, and folding duties.
- Cleaned cages according to health code requirements to ensure a sanitary environment for animals
- Promoted optimal animal health by feeding and watering on a regular schedule
- Removed waste from kennels, runs, and exercise areas and placed in trash receptacles or in-ground septic systems
- Monitored the safety of every animal to prevent injuries from other animals or environmental hazards
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Education
High School Diploma -
Penn Foster High School
Scranton07-2022
Skills
- Reception area upkeep
- Customer service
- Trained in Impromed
- Teamwork and collaboration
- Verbal and written communication
- Empathy for animals
- Veterinary software
- Client check-in
- Attention to detail
- Appointment setting
- Payment processing
- Veterinary medical records software
- Appointment scheduling
- Relationship building
- Front of house supply stocking
- Record request management
- Animal handling
Timeline
Veterinary Receptionist
Midway Veterinary Hospital
08.2024 - 10.2024
Virtual Receptionist
POSH Virtual Receptionists
10.2022 - 07.2024
Canine Handler
Cosmo's Corner
02.2021 - 09.2022
Kennel Attendant
Muddy Paws Daycare & Boarding
07.2018 - 02.2021
High School Diploma -
Penn Foster High School
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