CATHERINE CROSS
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Working knowledge of EMS practices and policies. Cultivates working relationships across multiple spheres. Dedicated and detailed response to any task at hand. Ability to produce high-quality work under pressure. Enjoys streamlining processes for accuracy and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Staff Assistant, Public Safety Technologies, EMS
Forsyth Technical Community College
10.2023 - Current
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Produced high-quality communications for internal and external use.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained with program director on aspects of coordinator role, to include class builds and coordinating procedures.
- Worked closely with Program Coordinator and other program staff to ensure quality and compliance.
- Facilitate and maintain good working relationships with community partners.
- Assist in all areas of EMS program as needed needed.
Patient Services Coordinator IV
Novant Health Cardiology
02.2023 - 10.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Handled incoming and outgoing referrals for multiple providers and specialties.
Paramedic
Stokes County EMS
07.2019 - 04.2023
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Educated patients and family members on medical treatments and therapies for informed support.
Patient Services Coordinator IV
Novant Health Urology
05.2022 - 02.2023
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
- Provided clerical support to assist in delivery of quality health care services
- Coordinated with back office staff for timely and effective care of patients
- Answered, investigated and directed patient inquiries or complaints to manager
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Referred patients to appropriate health care services or resources
- Explained policies, procedures and services to patients using medical and administrative knowledge
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
EMT/Rescue Lieutenant
Francisco Volunteer Fire Department
11.2017 - 12.2022
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Administrative duties as assigned to line officer role.
Receptionist
Everhart Primary Health Care
07.2018 - 01.2020
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients.
Dispatcher/Office Manager
- Communicated with drivers and personnel to coordinate timely delivery of services.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Responsible for accounts payable and accounts receivable.
- Responsible for processing payroll.
- Supervisory duties as related to managing drivers.
Education
Associate of Science - Emergency Medical Science
Surry Community College
Dobson, North Carolina12.2024
No Degree - EMS Instructor Methodology
Robeson Community College
Lumberton, NC02.2024
Certification In Paramedic Credential -
Surry Community College
Dobson, NC01.2020
Associate Of Applied Science In Medical Office Administration -
Surry Community College
Dobson, NC01.2016
Skills
- Emergency Vehicle Driving
- Basic Trauma Life Support
- First Aid
- Injury and Illness Treatment
- Medical Procedure Prioritization
- Patient Condition Observation
- Stretcher and Backboard Use
- Ambulance Transport
- Vital Sign Assessment
- Office Administration
- Positive Patient Experiences
- Demographics Information
- Payment Collection
- Insurance Information Collection
- Patient Greeting
- HIPAA Compliance
- EPIC EMR
- Multi-Line Telephone Systems
- Customer Service
- Appointment Confirmation
- Directing Callers
- Clerical and Filing Support
- 50 WPM Typing Speed
- Outbound Calling
- Service Coordination
- Schedule Management
- Database Maintenance
- Attention to Detail
- Critical Thinking
Certification
- North Carolina Emergency Medical Technician-Paramedic
- Rescue Lieutenant, Francisco Volunteer Fire and Rescue, Westfield, NC
Contact - Summary
Resourceful office professional with concentration in a medical setting. Detail-oriented, focused, works well with team or independently. Enjoys working through challenges and creating and implementing new systems and procedures. Experienced in various customer service environments. Certified NC paramedic.
Career Objective
- Patient Services Coordinator IV, Novant Health Urology, Winston-Salem, NC
- Paramedic, Stokes County EMS, Danbury, NC
- Receptionist, Everhart Primary Health Care, Cana, Virginia
- Dispatcher/Office Manager
Awards
Francisco Volunteer Fire Department Rookie of the Year, 2018
Volunteer Experience
11/01/17- 12/01/22, Answer emergency medical and rescue calls, operate related equipment, input call reports and all other duties as needed.
Timeline
Staff Assistant, Public Safety Technologies, EMS
Forsyth Technical Community College
10.2023 - Current
Patient Services Coordinator IV
Novant Health Cardiology
02.2023 - 10.2023
Patient Services Coordinator IV
Novant Health Urology
05.2022 - 02.2023
Paramedic
Stokes County EMS
07.2019 - 04.2023
Receptionist
Everhart Primary Health Care
07.2018 - 01.2020
EMT/Rescue Lieutenant
Francisco Volunteer Fire Department
11.2017 - 12.2022
Dispatcher/Office Manager
Associate of Science - Emergency Medical Science
Surry Community College
No Degree - EMS Instructor Methodology
Robeson Community College
Certification In Paramedic Credential -
Surry Community College
Associate Of Applied Science In Medical Office Administration -
Surry Community College
Similar Profiles
Placedia NancePlacedia Nance
Dean Learning Resources at Forsyth Technical Community CollegeDean Learning Resources at Forsyth Technical Community College
Vanessa M. TaylorVanessa M. Taylor
Accounts Payable Manager at Forsyth Technical Community CollegeAccounts Payable Manager at Forsyth Technical Community College
Michael BelcherMichael Belcher
Interim EMS Program Director at Forsyth Technical Community CollegeInterim EMS Program Director at Forsyth Technical Community College
Luis Felipe FuentesLuis Felipe Fuentes
SGA Representative, Media Specialist at Forsyth Technical Community College, Student Government AssociationSGA Representative, Media Specialist at Forsyth Technical Community College, Student Government Association
Jonathan MatulaJonathan Matula
<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC