Summary
Overview
Work History
Education
Skills
Timeline
Objective
REFERENCES
Generic

Catherine Crossley

Dixon,CA

Summary

Experienced sales, up-selling, and customer service professional with three years managerial experience. Magnitude of experience working with high profile and diverse clientele. Able to tend to multiple needs in fast paced, high stress conditions, while maintaining emphasis on the highest quality service. Excellent multitasking abilities and proficiency in prioritizing assignments to meet deadlines. Analytical thinker capable of quickly adapting to any environment.

Overview

20
20
years of professional experience

Work History

ASSISTANT MANAGER

MEADOWOOD NAPA VALLEY
12.2016 - Current
  • Manage revenue and controlled labor cost.
  • Maintain quarterly and yearly budget through daily revenue and cost spreadsheets.
  • Ensured service standards and procedures are met.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed two separate departments simultaneously.

CENTRAL SERVICE CLERK II

WEST AMERICA BANK
12.2015 - 12.2016
  • Handled non-sufficient funds for nineteen branches.
  • Complied with legality of the charge-off process for overdrawn accounts. 
  • Thoroughly researched customer account history for inconsistencies.
  • Prepared paperwork for court hearings and complied with strict deadlines.
  • Examined multiple customer transactions to detect fraudulent activity.

CAPTAIN, STAFF SUPPORT

NINEBARK
12.2012 - 12.2015
  • Trained new employees on Michelin star service.
  • Created new procedures to increase staff productivity and efficiency.
  • Resolved service-related problems in a timely manner.
  • Developed departmental objectives, work schedules and policies.

MANAGER

STACK'D `N BREW'D
12.2013 - 12.2014
  • Trained employees on customer service and enforced product knowledge.
  • Created and enforced company policies.
  • Consulted with managers to organize special events and promotions to bring in new customers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

SUPERVISOR, SERVICE TRAINER

MIMI'S CAFE
12.2005 - 12.2013
  • Monitored and oversaw customer experiences.
  • Taught product knowledge and steps of service to team members.
  • Located and resolved problems with team production and performance to maintain consistent levels.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Provided instruction, coaching and motivation to all employees during the shift.

Education

Associate of Applied Arts - Liberal Arts And Sciences

SOLANO COMMUNITY COLLEGE
FAIRFIELD, CA
2019

Bachelor of Science - Risk Management

SACRAMENTO STATE UNIVERSITY
SACRAMENTO, CA
2022

Skills

  • Microsoft Word, Excel, Visual Basic, Infogenesis
  • Budgeting and finance
  • Strategic planning
  • Staff management
  • Data analysis
  • Data entry
  • Relationship building
  • Revenue generation

Timeline

ASSISTANT MANAGER

MEADOWOOD NAPA VALLEY
12.2016 - Current

CENTRAL SERVICE CLERK II

WEST AMERICA BANK
12.2015 - 12.2016

MANAGER

STACK'D `N BREW'D
12.2013 - 12.2014

CAPTAIN, STAFF SUPPORT

NINEBARK
12.2012 - 12.2015

SUPERVISOR, SERVICE TRAINER

MIMI'S CAFE
12.2005 - 12.2013

Associate of Applied Arts - Liberal Arts And Sciences

SOLANO COMMUNITY COLLEGE

Bachelor of Science - Risk Management

SACRAMENTO STATE UNIVERSITY

Objective

To obtain a manager position that utilizes my skills in developing associates  in investment banking and finance with opportunities for career growth.

REFERENCES

MEADOWOOD NAPA VALLEY

Stephen Snowden, General Manager - (707)968-3144


WESTAMERICA BANCORPORATION
Betty Cuizon, Department Manager - (707)863-6221

Kathy Bryant, Department Specialist - (707)863-6421


NINEBARK
Phil Abram, General Manager - (716)465-3418

David Dearstyne, Manager & Service Director - (305)609-4618


STACK'D N’ BREW'D
Christopher Lombardi, Owner - (916)439-0918


MIMI’S CAFE
Katie Jackson, General Manager - (707)421-0835

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