Hi, I’m
Catherine Cruz
Houston,TX
Summary
Aspiring Educator, Human Development and Family Studies, and Army Veteran leveraging seven years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Experience in managing personnel case files and training records. Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Signal support professional with solid track record in maintaining and troubleshooting communication systems. Proven ability to enhance operational efficiency and reliability through technical proficiency and innovative problem-solving. Strong commitment to teamwork and adaptability, ensuring seamless support in dynamic environments while demonstrating critical thinking and effective communication skills.
Overview
11
years of professional experience
Work History
United States Army
Operations Manager, Soldier Recovery Unit
08.2021 - 08.2024
Job overview
- Responsible for primary care, risk management, and comprehensive case management for 150 recovering Soldiers and set the conditions for healing, promoting the timely return to the force or successful transition to Veteran life
- Managed resources and provided advocacy for Families and caregivers of Soldiers recovering in the program
- Tailored resources to fit the recovery needs and career goals of the Soldier to either return them to duty or transition them to Veteran status
- Assessed and supervised the implementation and completion of complex case management and the Medical Evaluation Board processes for assigned personnel
- Assisted in operational planning and orders production; managed tactical information to ensure proper dissemination throughout the team
- Advised leadership on all matters regarding training, logistics, maintenance, administration, and tactical employment of troops for combat
- Implemented an outstanding tracking and reporting system, resulting in administrative actions being processed on time
- Supported the DoD Recovery Coordination Program and the Army Recovery Care Program
- Supervised operations staff and kept employees compliant with company policies and procedures.
United States Army
Signal Support Systems Specialist
03.2017 - 08.2021
Job overview
- Provided end-user support with network systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems to include local area networks, wide area networks, and routers
- Assisted customers with resolving software, hardware, and computer application issues
- Responded to phone and email help desk tickets, data entry, and remote computer support that communicated appropriate troubleshooting protocols
- Utilized Active Directory to create remove, and repair network access accounts
- Ran test programs and resolved technical problems using Local Area Networks (LAN)
- Installed and repaired network cables, hardware, and software for government computers; verified user access credentials that resulted in 0 security breaches
- Supervised and assisted with battlefield signal support systems and terminal devices.
Ymca Of Greater Houston
Youth Leader
06.2013 - 08.2015
Job overview
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Maintained accurate records of participant progress, using data to inform future program improvements.
Education
American Military UniversityCharles Town, WV
No Degree from Human Development And Family Studies
06-2029
Skills
- Team Leadership
- Operations Management
- Data Analysis
- Information Systems
- Training and Development
- Policy Implementation
- Customer Service
- Oral Communication
- Written Communication
- Microsoft Office 365
- Problem-solving
- Staff training
Timeline
Operations Manager, Soldier Recovery Unit
United States Army
08.2021 - 08.2024
Signal Support Systems Specialist
United States Army
03.2017 - 08.2021
Youth Leader
Ymca Of Greater Houston
06.2013 - 08.2015
American Military University
No Degree from Human Development And Family Studies
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