Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Dorn

Holland,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Overview

8
8
years of professional experience

Work History

Office Manager

Anderson Family & Cosmetic Dentistry
Holland, MI
11.2018 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Organized company events, including holiday parties and team-building activities.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Evaluated employee records, productivity, and submitted evaluation reports.
  • Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
  • Processed payroll accurately ensuring all employees were paid on time.

Treatment Coordinator

Shoreline Family Dental
Holland, MI
08.2017 - 10.2018
  • Researched billing issues, scheduled appointments, and verified insurance coverage.
  • Educated patients on dental benefits, and coordinated proper payment with insurance companies.
  • Delivered excellent patient experiences and direct care.

Dental Assistant

Smedley Dental
Zeeland, MI
11.2016 - 08.2017
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient, and maintain health and safety practices.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.

Education

Associate of Arts - Business Administration

Grand Rapids Community College
Grand Rapids, MI
05.2006

Skills

  • Leadership and change management
  • Administration and Operations
  • Event coordination
  • Customer relations
  • Conflict management
  • Organizational skills
  • Billing and invoicing
  • Calendar management
  • Meeting coordination and support
  • Excellent multitasking abilities

Timeline

Office Manager

Anderson Family & Cosmetic Dentistry
11.2018 - Current

Treatment Coordinator

Shoreline Family Dental
08.2017 - 10.2018

Dental Assistant

Smedley Dental
11.2016 - 08.2017

Associate of Arts - Business Administration

Grand Rapids Community College

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Leslie Dorn