Catherine Damico
Covington,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Global Deployment and Implementation Specialist
GDH Contractors for Hilton GDCM
04.2024 - 05.2025
- Migrating Hilton hotels from one property management system (OnQ) to the new Property Engagement Platform (PEP)
- Deploy Teams channels for hotels and HotelKey operators
- Communicating with hotels to ensure completion of all migration pre-work and all hanging account balances have been cleared
- Configuring databases, exporting and importing hotel data, setting up system interfaces, ensuring a smooth transition and accurate transfer
- Ensure accuracy of beginning and ending account balances and furnish balancing sign-off sheet to hotel GM
- Manage multiple stages of migration projects
- Deliver technical advice, troubleshooting, and interface testing post-migration
- Host GM, Sales, Front Desk, Housekeeping, and Night Audit training sessions both remotely and on-site
- Provide ongoing support to multiple hotels via Teams channels
- Coordinate air travel, car rentals, and finalize expense reports in a timely manner
Assistant General Manager
Hilton Garden Inn
03.2018 - 07.2023
- Management of all hotel operations, payroll, and financial management
- Order and inventory of hospitality and maintenance supplies
- Supervision and guidance of staff in all fields
- Responsible for interviews, selection, onboarding, and orientation of new hires
- Providing leadership for staff members through both example and hands on guidance, projecting a positive, enthusiastic, and compassionate attitude
- Maintain exemplary customer service, event management, and sales communication
Guest Services Agent
Hilton Garden Inn
04.2011 - 03.2018
- Coordinating reservations, arrivals, and departures of guests with high quality customer service
- Creating memorable guest experiences, proactive in identifying guests' needs, communication and follow-up with neighboring departments
- Entrusted by Managers to assist with Sales projects, end-of-month reports, scheduling, and various other back office routines
Lease Admin – Brokers Assistant
Columbus Properties
01.2003 - 01.2005
- Assisted broker in administrative duties for Class A commercial office, including phone, emails, and schedules
- Prepared various legal documentation pertaining to leases, negotiations, and amendments
- Work to maintain market presence and tenant retention
- Assistance in management of events, such as King Cake Day, Annual Boy Scouts Gala, and delivering of holiday gifts from the building management office
Accounting Assistant
Columbus Properties
01.2001 - 01.2003
Bookkeeper
Retif Oil and Fuel
01.1999 - 01.2001
Property Manager
Century 21 Richard Berry & Assoc.
01.1991 - 01.1999
Education
Accounting
University of New Orleans
New Orleans, LA01.2003
Fine Arts
Delgado Community College
New Orleans, LA01.1985
Skills
- Communication and Engagement
- Training and Support
- Project Management
- Quality Assurance
- Bookkeeping
- Office Management
- Property Leasing
- Property Management
Certification
- First Aid Certification
- ServSafe Certification
- Responsible Vendor License
Timeline
Global Deployment and Implementation Specialist
GDH Contractors for Hilton GDCM
04.2024 - 05.2025
Assistant General Manager
Hilton Garden Inn
03.2018 - 07.2023
Guest Services Agent
Hilton Garden Inn
04.2011 - 03.2018
Lease Admin – Brokers Assistant
Columbus Properties
01.2003 - 01.2005
Accounting Assistant
Columbus Properties
01.2001 - 01.2003
Bookkeeper
Retif Oil and Fuel
01.1999 - 01.2001
Property Manager
Century 21 Richard Berry & Assoc.
01.1991 - 01.1999
Fine Arts
Delgado Community College
Accounting
University of New Orleans
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