Catherine Davis

Taught courses:

• Basic Computer and Information Literacy.
• Computer and Information Technology Concepts.
• Ethical Hacking.
• Introduction to Computer Programming (Python).
• Network Security Foundations (Security +).
• Network Defense and Countermeasures.
• Management Information Systems.
• Incident Response Disaster Recovery.
• Spreadsheet Techniques and Programming.
• Database Techniques.
• Fundamentals of the Linux/Unix Operating Environment.
• Facilitate on-line learning to students.
• Provide review in course syllabus and curriculum to students.
• Apply active learning methods and utilized various instructional strategies for learners.
• Assist learners or students regarding course syllabus or curriculum.
• Collaborate with dean or other department heads to meet objectives.
• Support students with their learning goals.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.
• Actively listened to students, handle concerns quickly and escalated major issues to supervisor or Dean.

• Expertly analyze US Special Operations Command (USSOCOM) network traffic to optimize network performance availability and identify system problems to isolate and analyze potential system wide impact of those problems.
• Provide 24/7 network analysis and monitoring capability to USSOCOM and serves as a local liaison for all DISA SOCOM Field Command, scheduled and unscheduled Network Operations events and incidents impacting or potentially impacting USSOCOM, components, and mission partner missions.
• Ensure compliance of network and infrastructure security standards set forth by DOD, DISA SOCOM Field Command and USSOCOM.
• Troubleshot and analyzed each incident and assessed the USSOCOM impact using on-site tools.
• Provide Situational awareness (SA) of a Situation Report (SITREP).
• Briefed various incidents to USSOCOM leadership or other senior government leaders.
• Maintained operational status with the status of the transport supporting the DISN.
• This includes status/restoral process of Internet Access Point (IAP's), Trans Ocean Transport (TOT's and high-level high-capacity circuits/trunks and links.
• Highly scrutinized and identified systems problems.
• Isolated and analyzed the network environment to determine the most effective methods for gathering and displaying real-time and historical impact utilizing the following C4 task management/monitoring tools and applications to ensure timely creation of (policy, procedures and processes) and develop solutions to network issues to ensure continued operability for customers or end users:.
• Use various government software:
• WWOLS, NCCMS-R e-Health INMS.
• GTMS, Visio, Transverse Chat, UVDS Web Portal.
• Solarwinds. AISR/RPA Chat Room, CENTCOM CCSD PORTAL.
• ITSM, MADDS.
• Troubleshot software functionality to identify potential problems and research potential root cause using problem management tools, Service Desk, ITIL training.
• Provide effective solutions to a variety of technical problems to resolve complex operational issues to ensure highly reliable, responsive, and available network configurations by leveraging the frequent use and application of technical standards, principles, theories, concepts, and techniques.
• Used Global Trouble Management System (GTMS) REMEDY ticketing system to validate, document, and report issues to global leadership.
• Analyzed ASI information requirements; analytically and systematically evaluated workflow, organization, and planning; and developed corrective action plans.
• Validated results and performed quality assurance to assess accuracy of data.
• Provided reporting for 24/7 forecast analysis and ad-hoc reporting in support of decision-making.
• Document procedures and business processes and shared information with appropriate stakeholders.

• Provided timely and professional strategic assessment of Tier-0 and theater Tier-1+ network systems (transport, IP, VoIP, data, video, information assurance, net defense, satellite, and transmissions), evaluated security systems for compliance with security policies and procedures across functional NOCs, escalated CAT 1 IA levels to attain coordination for high visibility and complex GBS/DVB-RCS/UVDS/RPA ASIs between distant components.
• Provided recommendations to balance war fighter responsiveness and network stability during the horizontal and vertical senior leadership adjudication process.
• Tenacious Telecommunications Specialist experience ensured critical IAVAs, patches and updates for critical systems.
• Implemented repairs and patches to resolve network connections issues.
• Relentless in evaluating and implementing overall organizational telecommunications requirements, anticipates questions, and providing the customer and leadership accurate informationgoes the extra mile to enhance efficiency and identify/solve problems.
• Advanced experienced in communicating and humanizing complex technical projects and viewpoints in written and verbal form with effectiveness and diplomacy in diverse environments to senior leadership to include policy instructions, topology, and architecture diagrams.
• Thereby, helping established criteria and policy, formulating project management.
• Developed, implemented network policies and procedures to protect and comply with management directives as well as safeguard network integrity utilizing established TTPs, Checklist, Regs, Circulars and guidance directions.
• Analyzed network impact assessments, researched conflicting resources, provided resolution to components, and provided effective recommendations to Chief Watch Officer to enable and expedite the approval process.
• Resolved complex operational problems to ensure highly reliable, responsive and available network configurations with USCENTCOM Theater Information Manager (TIM), to ensure both in-theater components and Special Operations Forces (SOF) have access to, and dissemination control of, Full Motion Video (FMV) feeds from sensor to shooter.
• Analyzed network environment to determine the most effective methods for gathering and displaying real-time and historical statistics using the transport layer of both Global Broadcast Service (GBS) - Full Motion Video (FMV) and Digital Video Broadcast – Return Channel Satellite (DVB-RCS).
• Reviewed, validated, and authorized changes/upgrades impacting either platform and coordinated with users (MARCENT, AFCENT, SWACC, NAVCENT, JNCC-A, CJFLCC-I, JNCC).
• In respond to outages/changes impacting DVB-RCS and/or LinkStar hubs at Landstuhl and Lago Patria, coordinated with DISA Europe to assess and minimize impact to the process of backhauling, transporting, and re-broadcasting FMV to other locations/systems.
• Coordinated systems change proposals with other functional staff to ensure standard application for systems wide usage.
• Provided primary customer support to internal and external customers in fast-paced environment.

• Supervised planning, instructing more than 20 personnel within U.S.
• Central Command (USCENTCOM) Area of Responsibility (AOR) team, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data and/or video formats.
• Analyzed and defined network requirements; configured and optimized network servers, hubs, routers and switches; installed, tested, maintained and upgraded network operating systems software.
• Provide oversight of information security policies, processes, and practices to ensure continued operational availability and integrity using Classification handling security training, Whitelist and Blacklist.
• Analyzed performance data to provide recurring or ad hoc reports ion the performance of wan/ systems that highlight deviations in systems performance, resources consumed and failures using various software, INMS, MADDS, RMS, and SOLARWINDS, E-Health and Bandwidth Management systems.
• Reviewed designs of information systems to ensure a total integrated system that incorporates scalable hierarchy such as INMS, architecture topology, to include MADDS and VPN’s.
• Supported Joint Task Force deployment and ensured Central Area of Responsibility (AOR) Theater Information Grid (TIG) configured to provide optimal support to Combatant Commander and war fighting initiatives.
• Supervised restoration actions for disrupted TIG services and develop and implement restoration plans.
• Highly knowledgeable of Global Information Grid (GIG)/TIG network management principles and practices as well as military operations related to C4 operations, planning, and Operations & Management (O&M).
• Successfully formulated policies, goals, objectives and operational strategies, decision making programs and resolving emerging problems for a large, complex.
• Knowledgeable of federal, DOD, DISA, and Air Force policy, rules, and regulations.
• Managed real-time operational configuration and control of TIG transmission, facilities, systems, and networks.
• Provide status collection and dissemination for all strategic communications in support of USCENTCOM war fighting mission and component commands within Central Region.
• Monitored and execute restoral plans utilizing USCENTCOM J6, O&M organizations, and operating elements of O&M organization, during and after identified outage, impairment, degradation, and hazardous conditions.
• Managed Global Trouble Management System (GTMS) REMEDY ticketing system, DISA Provisioning Process (Telecommunications Service Requests (TSRs), Telecommunications Service Orders (TSOs), Circuit Certification and Accreditation], and Promina, satellite, components of DISN Transport Services [(Optical Transport System (OTS), Optical Digital Cross-Connect (ODXC), Multi-Service Provisioning Platform (MSPP), ATM (DATMS)].
• Furthermore, explained the concepts of DISN SDN Diversity Analysis and its criticality to the war fighting communities.
• Ensured consistency in formulation and transition of communications architectures, policies, and procedures.
• Documented and produced implementation plans.
• Specified equipment technical details; provided reliable data on backbone trunks, circuits, and customer requirements.
• Planned, engineered, and integrated Joint, interoperable, and global net-centric solutions.
• Ensured all TIG links, trunks, circuits, and system reporting maintain operational readiness.
• Implement established reporting procedure for Central AOR TIG assets in compliance with DISA Circulars 310-70-1, 310-55-1, and USCENTCOM 25-206.
• Worked with USCENTCOM Theater.
• Ensured all TIG links, trunks, circuits, and system reporting maintain operational readiness.
• Implement established reporting procedure for Central AOR TIG assets in compliance with DISA Circulars 310-70-1, 310-55-1, and USCENTCOM 25-206.
• Worked with USCENTCOM Theater Information Manager (TIM), ensured both in-theater components and Special Operations Forces (SOF) had access to, and dissemination control of, Full Motion Video (FMV) feeds from sensor to shooter.
• Coordinated with team and directed authorized service interruptions; ensured TIG network and system operations within Theater Communications Control Center Forward (TCCC Fwd) and component agencies throughout Central AOR.
• Briefed upper management on high-fidelity TIG network situational awareness, operational planning, and mission execution.
• Ensured situational awareness and updated, managed, and distributed Central Theater Network Communications (TNC) Status (COMSTAT) Report to Global NetOps Center (GNC), CYBER Command, Global Infrastructure Service Management Center, Defense Enterprise Computing Centers, DISA European Command, DISA Pacific Command, DISA Command Center, and USCENTCOM.
• Tracked and analyzed reports to determine needed improvements.