Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine Davis

Catherine Davis

Mesa,AZ

Summary

Dynamic and results-driven professional with extensive experience at Tractor Supply Company, excelling in customer service and complaint resolution. Proven ability to enhance sales through effective merchandising and organization. Skilled in equipment operation and maintaining meticulous inventory control, consistently fostering positive customer relationships and ensuring operational efficiency. Exceptional at communicating with consumers and peers.

Overview

4
4
years of professional experience

Work History

Store Merchandiser

Tractor Supply Company
Apache Junction, AZ
03.2025 - Current
  • Implemented price changes as directed by management team.
  • Ensured that products were stocked properly according to planogram specifications.
  • Organized and executed store-level promotions, displays, and resets.
  • Assisted in resolving customer complaints regarding product selection or pricing issues.
  • Assisted in developing visual merchandising standards across multiple stores.
  • Identified opportunities for increasing sales by analyzing consumer trends and preferences.
  • Managed daily operations of the department including ordering, receiving, stocking, pricing.
  • Established strong working relationships with other departments within the organization.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Displayed promotional material such as signs and banners.
  • Updated store planograms in collaboration with management.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Communicated and coordinated execution of planograms with store management.
  • Greeted clients and provided excellent customer service.

Receiver

Tractor Supply Company
Apache Junction, Arizona
09.2024 - 02.2025
  • Provided customer service support by responding promptly to inquiries regarding order status or other matters.
  • Worked in lower management for completion and smoothness of freight days.
  • Operated computerized inventory control systems to track product movement throughout facility.
  • Organized goods according to established procedures for efficient retrieval during order fulfillment process.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Monitored merchandise received and shipped from facility in computer system.
  • Cleaned and organized work areas, equipment, and storage facilities as needed.
  • Maintained work areas and kept organized.
  • Maintained inventory of stock on hand by tracking materials received and distributed.
  • Updated daily logs with received and shipped items information as well as any discrepancies noted.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Propane Certified
  • Greeted clients and provided excellent customer service.
  • Managed customer service inquiries, complaints, escalations.
  • Implemented strategies for improving customer service experience.

Team Member

Tractor Supply Company
Cape Girardeau / Apache Junction , MO / AZ
05.2023 - 09.2024
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained a clean and organized work area throughout shift.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Developed positive customer relationships through friendly greeting and excellent service.

Barista

Scooters Coffee Shop
Cape Girardeau, MO
12.2021 - 06.2024
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Waitress

Red Kingdom Bar & Grill
Oran, MO
07.2021 - 10.2021
  • Provided accurate change for cash transactions using a cash register system.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Bachelor of Arts - General Studies

Southeast Missouri State University
Cape Girardeau, MO
12-2024

Associate of Arts - Music

Mineral Area College
Park Hills, MO
05-2023

High School Diploma -

Central High School
Cape Girardeau, MO
05-2021

Skills

  • Customer Service
  • Equipment Operation
  • Complaint resolution
  • Organization
  • Time Management
  • Teachable
  • Punctual
  • Attention to Detail

Accomplishments

  • Athletic Scholarship for College Softball
  • A+ Scholarship
  • Academic All-State - 3 years
  • 3.9 High School GPA
  • 3.9 Cumulative Collage GPA
  • Top 10% of Graduating High School Class
  • Deans List - 7 semesters (Mineral Area & SEMO)
  • President's List - 2 semesters (SEMO)
  • Forklift Certification
  • Propane Certification

Timeline

Store Merchandiser

Tractor Supply Company
03.2025 - Current

Receiver

Tractor Supply Company
09.2024 - 02.2025

Team Member

Tractor Supply Company
05.2023 - 09.2024

Barista

Scooters Coffee Shop
12.2021 - 06.2024

Waitress

Red Kingdom Bar & Grill
07.2021 - 10.2021

Bachelor of Arts - General Studies

Southeast Missouri State University

Associate of Arts - Music

Mineral Area College

High School Diploma -

Central High School

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