Catherine Day
Madisonville,USA
Summary
Results-oriented professional with 40+ years of experience and a proven knowledge of food sanitation and safety, employee empowerment, and inventory control. Aiming to leverage my skills to successfully fill the Management role at your company.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
District Manager
Family Dollar
04.2022 - Current
- Led district operations, ensuring alignment with corporate objectives and compliance with policies.
- Developed and executed strategic plans to enhance store performance and customer satisfaction.
- Mentored and trained management teams, fostering leadership development across the district.
- Analyzed sales data to identify trends, driving actionable insights for operational improvements.
- Collaborated with cross-functional teams to implement initiatives that streamlined processes and reduced costs.
- Managed budget allocations, optimizing resource utilization while achieving financial targets.
- Conducted regular performance evaluations, providing feedback to improve team effectiveness and productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Club Manager
Sam's Club
09.2001 - 11.2021
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Education
High School Diploma -
North High School
Denver, COSkills
- Retail Management
- Profit and loss
- Customer service
- Inventory Control
- Compliance
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Attention to detail
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Sales management
- Team development
Certification
Food Safety
Timeline
District Manager
Family Dollar
04.2022 - Current
Club Manager
Sam's Club
09.2001 - 11.2021
High School Diploma -
North High School