Catherine D. Cruz
Los Angeles,CA
Summary
Goal-oriented professional dedicated to achieving high levels of customer satisfaction and meeting aggressive business objectives. Demonstrates responsibility and motivation in all tasks, consistently delivering results. Strong work ethic combined with a commitment to continuous learning and improvement.
Overview
16
16
years of professional experience
Work History
Site Manager
HPK Holding LLC
Los Angeles, CA
10.2019 - Current
- Managed daily operations, ensuring seamless property maintenance and tenant satisfaction.
- Led maintenance team, coordinating repairs to uphold property standards and safety regulations.
- Established positive relationships with residents, addressing concerns promptly to foster community engagement.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
Cage Cashier
Hustler Casino
Gardena, CA
02.2019 - 10.2019
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Managed cash drawer operations, maintaining accountability and accuracy throughout shifts.
- Assisted customers with inquiries, providing exceptional service to enhance guest experience.
- Trained new staff on cash handling procedures and customer service standards.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Secured casino funds not in use after balancing cash drawer.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
Food and Beverage Attendant
Jollibee Foods
Manila PH
06.2016 - 01.2017
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed customer orders efficiently using point-of-sale systems to enhance transaction accuracy.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverages to customers.
- Trained new team members on operational procedures and best practices for service excellence.
Machine Operator
Lingsen Precision Industries
Taichung, Taiwan
03.2013 - 10.2015
- Operate machines such as wiring and filling epoxy to the dies.
- Set up and adjust machines, regulating factors such as speed, flow, focus, and review materials.
- Monitor machine operation, and make adjustments as necessary to ensure proper operation.
- Clean machines, perform minor repairs, and report major repair needs.
- Complete records of production, including work volumes and outputs, materials used, and any backlogs.
- Use the computer to report and to input the details.
- About the daily work.
Administrative Aide
Municipality of Binangonan Rizal
Binangonan, Calabarzon
11.2009 - 08.2012
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Greet visitors and determine whether they should be given access to specific individuals.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Manage and maintain executives' schedules.
Education
LVN
Glendale Career College
Glendale, CABachelor of Science - Marketing Management
University of Rizal System, Binangonan Campus (URSB)
Rizal Philippines 01.2008
Skills
- Customer and Personal Service
- Production and Processing
- Monitoring
- Active Listening
- Speaking
- Writing
- English Language
- Computers and Electronics
- Time Management
- Reading Comprehension
- Administration and Management
- Sales and Marketing
- Team leadership
- Quality assurance
- Problem-solving
- Flexibility and adaptability
- Multitasking and organization
Timeline
Site Manager
HPK Holding LLC
10.2019 - Current
Cage Cashier
Hustler Casino
02.2019 - 10.2019
Food and Beverage Attendant
Jollibee Foods
06.2016 - 01.2017
Machine Operator
Lingsen Precision Industries
03.2013 - 10.2015
Administrative Aide
Municipality of Binangonan Rizal
11.2009 - 08.2012
LVN
Glendale Career College
Bachelor of Science - Marketing Management
University of Rizal System, Binangonan Campus (URSB)