Catherine D. Cruz
Los Angeles,CA
Summary
Goal-oriented professional dedicated to achieving high levels of customer satisfaction and meeting aggressive business objectives. Demonstrates responsibility and motivation in all tasks, consistently delivering results. Strong work ethic combined with a commitment to continuous learning and improvement.
Overview
16
16
years of professional experience
Work History
Site Manager
HPK Holding LLC
10.2019 - Current
- Managed daily operations, ensuring seamless property maintenance and tenant satisfaction.
- Led maintenance team, coordinating repairs to uphold property standards and safety regulations.
- Established positive relationships with residents, addressing concerns promptly to foster community engagement.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
Cage Cashier
Hustler Casino
02.2019 - 10.2019
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Managed cash drawer operations, maintaining accountability and accuracy throughout shifts.
- Assisted customers with inquiries, providing exceptional service to enhance guest experience.
- Trained new staff on cash handling procedures and customer service standards.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Secured casino funds not in use after balancing cash drawer.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
Food and Beverage Attendant
Jollibee Foods
06.2016 - 01.2017
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed customer orders efficiently using point-of-sale systems to enhance transaction accuracy.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverages to customers.
- Trained new team members on operational procedures and best practices for service excellence.
Machine Operator
Lingsen Precision Industries
03.2013 - 10.2015
- Operate machines such as wiring and filling epoxy to the dies.
- Set up and adjust machines, regulating factors such as speed, flow, focus, and review materials.
- Monitor machine operation, and make adjustments as necessary to ensure proper operation.
- Clean machines, perform minor repairs, and report major repair needs.
- Complete records of production, including work volumes and outputs, materials used, and any backlogs.
- Use the computer to report and to input the details.
- About the daily work.
Administrative Aide
Municipality of Binangonan Rizal
11.2009 - 08.2012
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Greet visitors and determine whether they should be given access to specific individuals.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Manage and maintain executives' schedules.
Education
LVN
Glendale Career College
Glendale, CABachelor of Science - Marketing Management
University of Rizal System, Binangonan Campus (URSB)
Rizal Philippines 01.2008
Skills
- Customer and Personal Service
- Production and Processing
- Monitoring
- Active Listening
- Speaking
- Writing
- English Language
- Computers and Electronics
- Time Management
- Reading Comprehension
- Administration and Management
- Sales and Marketing
- Team leadership
- Quality assurance
- Problem-solving
- Flexibility and adaptability
- Multitasking and organization
Timeline
Site Manager
HPK Holding LLC
10.2019 - Current
Cage Cashier
Hustler Casino
02.2019 - 10.2019
Food and Beverage Attendant
Jollibee Foods
06.2016 - 01.2017
Machine Operator
Lingsen Precision Industries
03.2013 - 10.2015
Administrative Aide
Municipality of Binangonan Rizal
11.2009 - 08.2012
LVN
Glendale Career College
Bachelor of Science - Marketing Management
University of Rizal System, Binangonan Campus (URSB)