Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine DeForest

Hayden,ID

Summary

Hardworking professional with a proactive attitude and the ability to learn quickly.

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers.

Safety-conscious with a strong work ethic.

Motivated to maintain customer satisfaction and contribute to company success.

Overview

44
44
years of professional experience

Work History

Office Manager

ACERTUS
St Louis, MO
08.2003 - 07.2024
  • Handled incoming calls and emails from clients and vendors.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • This was the regional office responsible for managing lease cars for pharmaceutical sales reps and delivering, picking up, and repairing most of the Amazon vans in the Minneapolis/St. Paul area.

Salesperson

Self-employed
Janesville, WI
04.1980 - 08.2003
  • Self-employed wholesaler from manufacturers to retail lumber yards, pertaining to home solar.
  • Much traveling was involved.
  • This job included singularly putting on solar seminars to the public and general contractors at the host lumber yards.

Education

Some College (No Degree) - Psychology

UW Rock County
Janesville, WI

Skills

  • Office Management
  • Compliance Monitoring
  • Relationship Building
  • Performance Improvement
  • Conflict Management
  • Workflow Optimization
  • Employee Training
  • Organizational Skills
  • Scheduling and calendar management
  • Training and coaching
  • Project Management
  • Customer Service
  • Workforce Management
  • Operations Management

Timeline

Office Manager

ACERTUS
08.2003 - 07.2024

Salesperson

Self-employed
04.1980 - 08.2003

Some College (No Degree) - Psychology

UW Rock County

Similar Profiles

CREATE PROFILE
Catherine DeForest