Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Catherine Deleon

Dallas,Texas

Summary

A highly skilled and dedicated professional, I have extensive experience managing, planning, and supporting daily operations within my role. Laser-focused and results-driven, I excel at navigating complex, deadline-oriented operations—identifying goals, prioritizing tasks, and resolving issues proactively. Delivering exceptional customer service is a top priority in all that I do.

Overview

6
6
years of professional experience

Work History

Sales Associate

James Avery
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Team Leader

Craft Boba Tea
01.2022 - 03.2024
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Manager

Wingstop
04.2019 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

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Aveda Arts Institution
Dallas, Texas
04.2023

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Sunset High School
Dallas, Texas
05.2020

Skills

  • Attention to detail
  • Multitasking
  • Communication skills
  • Time management
  • Detail oriented and accurate with numbers
  • Inventory processing and payment management
  • Proficient and Microsoft Office

LANGUAGES

English | Advanced

Timeline

Sales Associate

James Avery
03.2024 - Current

Team Leader

Craft Boba Tea
01.2022 - 03.2024

Assistant Manager

Wingstop
04.2019 - 01.2022

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Aveda Arts Institution

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Sunset High School

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