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Catherine Demby
Brookhaven,GA
Work Preference
Summary
Customer-focused loan consultant with strong skills in loan evaluation and compliance auditing. Known for enhancing member satisfaction through effective communication and tailored financial advising.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Consumer Loan Consultant
GEORGIA UNITED CREDIT UNION
Duluth, GA
04.2021 - 03.2026
- Evaluated loan applications for accuracy and compliance with regulations.
- Advised members on suitable loan products and financial options to meet their needs.
- Maintained up-to-date knowledge of industry trends and credit union policies.
- Provided exceptional customer service to enhance member satisfaction and retention.
- Developed loan documents and gathered necessary information from clients.
- Responded promptly to all customer inquiries regarding financing options and services provided by the company.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Assessed existing accounts for refinancing opportunities in response to economic trends and evolving customer needs.
- Cultivated client relationships and leveraged consumer marketplace knowledge to align loan services with clients' personal financial plans.
- Processed loan documentation and ensured timely completion of transactions.
- Verified client financial information to determine creditworthiness and loan eligibility.
Financial Services Consultant
GEORGIA UNITED CREDIT UNION
Atlanta, GA
06.2013 - 04.2021
- Analyzed client financial situations to provide tailored recommendations.
- Collaborated with team members to enhance service delivery processes.
- Provided training and mentorship to junior consultants on best practices.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Processed transactions quickly and accurately in accordance with established procedures.
- Established strong and positive working relationships within the organization to contribute to team success.
Branch Financial Sales Consultant
PNC BANK
Dunwoody, Georgia
02.2011 - 05.2013
- Processed account transactions accurately and efficiently for clients.
- Conducted financial assessments to recommend appropriate banking options.
- Maintained compliance with banking regulations and internal policies.
- Developed relationships with clients to understand their financial goals.
- Provided support in resolving customer inquiries and issues promptly.
- Organized events such as seminars or workshops aimed at increasing brand awareness.
- Consistently met individual sales targets set by management.
Assistant Branch Manager
Flagstar Bank, FSB
Dunwoody, Georgia
04.2007 - 02.2011
- Managed daily branch operations and ensured compliance with banking regulations.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Assisted customers with account inquiries and resolved issues promptly.
- Implemented strategies to improve branch efficiency and streamline processes.
- Monitored branch performance metrics and prepared reports for management review.
- Fostered a positive work environment by encouraging teamwork and open communication.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Developed strategy to achieve target sales goals.
Sales Team Lead
DSW Shoe Warehouse
Dunwoody, Georgia
01.2004 - 04.2007
- Trained new staff on company policies and sales techniques to ensure consistent customer engagement.
- Coordinated merchandising strategies to increase product visibility and drive sales.
- Resolved customer issues to uphold service quality and enhance customer satisfaction.
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently using point-of-sale systems.
Sales Associate
Lord and Taylor, A Division of May
Atlanta, GA
05.2003 - 01.2004
- Processed transactions efficiently using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves to maintain inventory levels.
Cashier
Macy's
Atlanta, GA
06.2002 - 05.2003
- Facilitated returns and exchanges to ensure customer satisfaction and compliance with store policies.
- Executed customer transactions accurately and promptly using point-of-sale systems to enhance checkout experience.
- Maintained accurate cash drawer balances throughout shifts.
- Supported customers by addressing inquiries and concerns, fostering a positive shopping environment.
Education
High School Diploma -
BANGUL ACADEMY
GAMBIA, WEST AFRICA01-1997
Some College (No Degree) - BUSINESS
GEORGIA PERIMETER COLLEGE
Dunwoody, GASome College (No Degree) - Graphic Design
American InterContinental University
Atlanta, GASkills
- Loan evaluation and applications
- Loan documentation and servicing
- Credit analysis and assessment
- Customer relationship management
- Service excellence
- Effective communication
- Team collaboration
- Sales acumen
- Client relationship building
- Business development
- Adaptability and flexibility
- Professional demeanor
Certification
- Registered Mortgage Originator. ( NMLS # 591295 )
Accomplishments
- Sales Award for January 2025
- Warranty Sales Award January 2025
- GAP Sales award October 2024
- Ambassador's Club 4th quarter 2020
Timeline
Consumer Loan Consultant
GEORGIA UNITED CREDIT UNION
04.2021 - 03.2026
Financial Services Consultant
GEORGIA UNITED CREDIT UNION
06.2013 - 04.2021
Branch Financial Sales Consultant
PNC BANK
02.2011 - 05.2013
Assistant Branch Manager
Flagstar Bank, FSB
04.2007 - 02.2011
Sales Team Lead
DSW Shoe Warehouse
01.2004 - 04.2007
Sales Associate
Lord and Taylor, A Division of May
05.2003 - 01.2004
Cashier
Macy's
06.2002 - 05.2003
High School Diploma -
BANGUL ACADEMY
Some College (No Degree) - BUSINESS
GEORGIA PERIMETER COLLEGE
Some College (No Degree) - Graphic Design
American InterContinental University