Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Deutsch

Berlin,MD

Summary

Hardworking and dedicated customer service professional with 16 years of experiences in various settings, including retail, food, childcare and animals. Proven ability to work independently and as part of a team with strong communication and organizational skills. Possesses a strong foundation in customer service, with experience in handling customer inquiries, processing orders and maintaining a clean and organized environment. Seeking a role that leverages my customer service skills in a office or remote setting.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Backroom Associate

Marshalls
05.2024 - Current
  • Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom.
  • Accurately processes and prepares merchandising for the sales floor.
  • Initiates and participates in store recovery as needed throughout the day.
  • Maintain all organizational, cleanliness and recovery standards for the sales floor.
  • Sensored correct


Assistant Teacher

Berlin Education Station
10.2021 - 12.2023
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.

Assistant Teacher

Childtime Learning Centers
02.2021 - 10.2021
  • The Assistant Teacher supports the Teacher and/or Lead Teacher in planning and implementing the daily program for children, supervises the class when the Lead is out of the room, helps with meals, safety and assists in maintaining a clean and orderly room and Center
  • Assist children during lunchtime, naptime routine and bathroom breaks
  • Plan activities and events for special occasions
  • Guide children through daily learning activities
  • Clean classroom to ensure it met safety standards
  • Maintain equipment and scheduled repairs when needed
  • Communicate with parents
  • Perform general clerical duties


Nanny

Self-Employed
01.2019 - 01.2021
  • Provided complete care for the children in the employer's home and performed all tasks that correlate to the care of the children
  • Guided children through daily learning activities
  • Created a safe, nurturing and stimulating environment in which the children can thrive and develop

Customer Service Representative

Hearn Kirkwood
01.2017 - 01.2019
  • Receive customer orders and order changes via email, fax or phone
  • Communicate with customers via phone and email
  • Answering customer inquiries on price and availability
  • Direct customers' questions regarding product applications and specifications to the sales department
  • Proactively manage customer orders and order changes
  • Prepare product and shipping labels for outbound products
  • Support staff in assigned project-based work
  • Perform general clerical duties

Nanny

Self-Employed
01.2016 - 01.2017
  • Provided complete care for the children in the employer's home and performed all tasks that correlate to the care of the children
  • Guided children through daily learning activities
  • Created a safe, nurturing and stimulating environment in which the children can thrive and develop

Stock Associate

Abercrombie Kids
01.2015 - 01.2016
  • Answered customer inquiries
  • Maintained merchandise flow
  • Ensured store's presentation standards throughout the store are met
  • Interacted with outside and inside sales managers and other store personnel

Team Member

ZIPS Dry Cleaning
01.2013 - 01.2015
  • Received and assisted customers
  • Processed orders for Dry Cleaning services
  • Handled delicate situations, such as customer complaints
  • Performed customer service practices

Sales Associate

Carters Children's Clothing
01.2012 - 11.2012
  • Welcomed and greeted customers
  • Assist customers with locating merchandise
  • Ensure store's visual standards are met
  • Handle customer point-of-sale transactions, process returns and exchanges
  • Handled delicate situations, such as customer complaints

Crew Member

KFC
01.2008 - 01.2012
  • Greeted customers, processed orders
  • Accepted letters and packages delivered and distributed to appropriate staff
  • Interact well with the public
  • Handled delicate situations, such as customer complaints
  • Performed customer service practices

Education

High School Diploma -

Hammond High School
Columbia, MD
05-2009

Skills

  • Customer Service
  • Barcode scanning
  • Hospitality and accommodation
  • Teamwork and Collaboration
  • Quick Learner
  • Dependable and reliable
  • Attention to Detail
  • Motivated Team Player
  • Reliability
  • Organizational Skills
  • Microsoft Teams
  • Microsoft Forms

Certification

  • CPR / First Aid Certification

Timeline

Backroom Associate

Marshalls
05.2024 - Current

Assistant Teacher

Berlin Education Station
10.2021 - 12.2023

Assistant Teacher

Childtime Learning Centers
02.2021 - 10.2021

Nanny

Self-Employed
01.2019 - 01.2021

Customer Service Representative

Hearn Kirkwood
01.2017 - 01.2019

Nanny

Self-Employed
01.2016 - 01.2017

Stock Associate

Abercrombie Kids
01.2015 - 01.2016

Team Member

ZIPS Dry Cleaning
01.2013 - 01.2015

Sales Associate

Carters Children's Clothing
01.2012 - 11.2012

Crew Member

KFC
01.2008 - 01.2012

High School Diploma -

Hammond High School

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Catherine Deutsch