Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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Catherine Dews

Catherine Dews

Richmond,Va

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include customer service, inventory managment, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

4
4
years of professional experience

Work History

Store Manager

Curated Furnishings
Richmond, VA
09.2023 - 11.2024
  • Hired, trained, and led a team of diverse individuals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Developed strategies to maximize sales and profitability.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed daily operations of sales department, including supervision of staff members.

Store Manager

Starbucks Coffee Company
Richmond, Va
05.2021 - 04.2023
  • Cultivating a team of knowledgeable and determined baristas, focusing on driving sales and positive customer engagement, all while delivering an exemplary experience and great cup of coffee.
  • Developed strategies to maximize sales and profitability.
  • Created and implemented thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Store Manager

Starbucks Coffee Company
Richmond, Va
12.2020 - 05.2021
  • Proficiently creating schedules weeks in advance, while assessing the needs of the business and hand-selecting potential partners that have a knack for teamwork.
  • Responsible for inventory excellence and cash handling, while sharing knowledge of the product, handcrafting unique beverages, and inspiring my coworkers to help create a place of warmth and belonging to both customers and baristas.

Education

J. Sargent Reynolds Community College
Richmond, Va
12.2019

University of Lynchburg
Lynchburg, Va
06.2015

Skills

  • Adaptive team player
  • Relationship building and management
  • Sales expertise
  • Effective scheduling
  • Strong time management
  • Processing payroll
  • Task Prioritization Skills
  • Strategic Planning
  • Problem solving
  • Quick thinking
  • Team leadership and coaching
  • Accurate money handling
  • Tracking inventory
  • Predicting inventory needs
  • Passionate about meeting customer needs

Projects

Photography Internship, Brooklyn, NY, 03/01/19, 06/30/19

References

References available upon request.

Timeline

Store Manager

Curated Furnishings
09.2023 - 11.2024

Store Manager

Starbucks Coffee Company
05.2021 - 04.2023

Assistant Store Manager

Starbucks Coffee Company
12.2020 - 05.2021

J. Sargent Reynolds Community College

University of Lynchburg

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Catherine Dews