Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Dibblee

PA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Medix Dental IT
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

MSP Specialist

InGenesis
02.2023 - 09.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Screened candidates for various positions
  • Worked with suppliers and clients to credential hired candidates to verify compliance within company
  • Maintain candidate spreadsheet from screening, interviews, make offer, and successfully started.
  • Maintain positive and honest communication between suppliers and clients.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Support Associate/ Staffing and Scheduling

Penn State Health Milton S. Hershey Medical Center
02.2016 - 02.2023
  • Supported team with knowledgeable administrative assistance.
  • Gathered, organized and input data into Software.
  • Created, prepared, and delivered reports to various departments.
  • Worked with 63 practice sites and helped staff through vacancies with our contingency pool.
  • Taught our scheduling program to New Hires.
  • Evaluated client progress toward established annual and quarterly goals.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.

Medical Office Assistant II

Penn State Health Milton S. Hershey Medical Center
07.2014 - 02.2016
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed front desk staff schedules and coordinated training for new hires
  • Maintained provider schedules and patient templates for efficient care and patient safety.

Medical Office Associate

Penn State Health Milton S. Hershey Medical Center
09.2013 - 07.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

High School Diploma -

Lebanon High School
Lebanon, PA
2006

Skills

  • Management Collaboration
  • Strategic Planning
  • Advanced Excel Spreadsheet Functions
  • Inbound Phone Calls
  • Client Rapport-Building
  • Set Organizational Policies
  • Team Performance Improvement
  • Video Conferencing
  • Microsoft Access
  • Team Goals
  • Loyalty Building
  • Quality Assessments
  • Clerical Support
  • Communication
  • Quality Standards

Timeline

Customer Service Representative

Medix Dental IT
11.2024 - Current

MSP Specialist

InGenesis
02.2023 - 09.2023

Support Associate/ Staffing and Scheduling

Penn State Health Milton S. Hershey Medical Center
02.2016 - 02.2023

Medical Office Assistant II

Penn State Health Milton S. Hershey Medical Center
07.2014 - 02.2016

Medical Office Associate

Penn State Health Milton S. Hershey Medical Center
09.2013 - 07.2014

High School Diploma -

Lebanon High School

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