Catherine Dittaugh

* Facilitate support group for breast cancer patients

* Distribute gift cards to client

* Fit clients with mastectomy bras and wigs

* Distribute post operative mastectomy supplies and prosthetics

* Maintain files of medical records and services received in Salesforce

* Help clients find resources needed during treatment

* Connect clients with experts as needed

* Community Outreach events promoting WCJ and Bosom Buddies

* Answer a multiline phone

* Notify arrival of appointments to office personnel

* Maintain a referral guide of community resources

* Answer emails or forward to appropriate office personnel

* Maintain office supplies

* Copy/fax documents needed for office personnel, board members and community partners as needed

* Assist those in crisis coming to the office until appropriate personnel is available

• Mentored junior volunteers, providing guidance on best practices and role responsibilities.
• Collaborated with local organizations to expand resource availability and support for community needs.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
• Strengthened community bonds, participating in interfaith dialogues and events.
• Boosted donations to organization by strategizing and executing fundraising events.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Represented organization positively and professionally while providing community with much-needed services.
• Assisted teachers with classroom

• Supervised photo lab operations, ensuring quality and efficiency in all processing tasks.
• Developed training materials for new staff, enhancing onboarding effectiveness and operational consistency.
• Implemented workflow improvements, reducing processing times and increasing overall lab output.
• Performed opening and closing procedures to keep operations running smoothly.
• Updated tags, displays and signage for special promotions.
• Managed escalated customer orders to meet aggressive deadlines and special orders.
• Accepted and completed in-person and online orders for photographs and photo merchandise.
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
• Analyzed customer feedback to refine photo services, driving higher satisfaction and repeat business rates.
• Managed inventory of photographic supplies, optimizing stock levels to prevent shortages and reduce waste.
• Trained junior specialists on advanced photo techniques, fostering skill development within the team.

• Led daily operations, ensuring compliance with company policies and procedures.
• Developed training programs to enhance team performance and operational efficiency.
• Collaborated with cross-functional teams to improve customer service processes and response times.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored junior staff, fostering a culture of collaboration and continuous learning.
• Coordinated scheduling and staffing to ensure adequate coverage for peak business hours.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Supervised front desk operations, ensuring exceptional guest service and satisfaction.
• Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
• Implemented training programs for new employees, enhancing team performance and guest interaction skills.
• Coordinated communication between departments to streamline service delivery and resolve guest issues promptly.
• Developed and maintained standard operating procedures to improve operational consistency across the front office team.
• Analyzed guest feedback and implemented changes to enhance overall customer experience and loyalty.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Coached employees through day-to-day work and complex problems.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Managed daily room inventory to maximize occupancy rates and revenue generation.