Catherine Dixon
Retail Management, Sales, Customer Service, Esthetician
Prunedale,CA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
ElizabethW
07.2021 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Achieved locations best sales to date in my first year and exceeded that by 6% in my second year.
Sales Associate
ElizabethW
10.2012 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
Esthetician
Kush Day Spa
10.2012 - 10.2014
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Developed individualized, therapeutic skin care programs.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Suggested appropriate therapy based on current health of client.
- Assisted manager with daily spa operations.
- Educated patients on treatment options.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Advised clients on proper home-care regimens.
- Performed facials, body treatments, and targeted massage to improve overall skin condition.
Esthetician/Make Up Artist
Blush Makeup Studio
03.2013 - 10.2013
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
Education
Expert Status - Esthetics
The International Dermal Institute
Sacramento, CAEsthetics License - Esthetics
Gavilan College
Gilroy, CA05.2012
High School Diploma -
Monte Vista Christian School
Watsonville, CA05.2010
Skills
- Team Leadership
- Order Management
- Shift Checklists
- Store Opening and Closing Procedures
- Goals and Performance
- Staff Management
- Guest Relations
- Customer Service
- Dispute Mediation
- Customer Needs Assessments
- Coaching and Mentoring
- Sales Expertise
- Care Regimen Design
- Employee Motivation
- Time Management
- Staff Training
- Store Displays
- Bank and Safe Deposits
- Verbal and Written Communication
- Employee Terminations
- Recruiting and Hiring
- Sales Promotion
- Retail Merchandise Quality Standards
- Shelf Organizing
- Merchandising
Certification
- Expert Certified, The International Dermal Institute - 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Store Manager
ElizabethW
07.2021 - 03.2023
Esthetician/Make Up Artist
Blush Makeup Studio
03.2013 - 10.2013
Sales Associate
ElizabethW
10.2012 - 07.2021
Esthetician
Kush Day Spa
10.2012 - 10.2014
No Degree -
The International Dermal Institute
Esthetics License - Esthetics
Gavilan College
High School Diploma -
Monte Vista Christian School
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