Catherine DuFault
Weddington,NC
Summary
Customer Service Leader experienced in bakery management. Enhanced customer satisfaction through effective communication and teamwork while training staff and ensuring sanitation compliance. Committed to delivering high-quality service and fostering a collaborative work environment.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Bakery Team Member/Assistant Manager
The Fresh Market
Charlotte, USA
10.2020 - 03.2026
- Assisted customers in selecting fresh baked goods and answering inquiries.
- Maintained cleanliness and organization in the bakery area throughout the shift.
- Operated bakery equipment, ensuring proper usage and safety protocols were followed.
- Prepared ingredients for baking, including measuring and mixing doughs and batters.
- Collaborated with team members to restock shelves and display baked products attractively.
- Trained new staff on bakery operations, safety procedures, and customer service protocols.
- Decorated cakes with icing, writing messages as requested by customers.
- Followed health codes and safety regulations when handling food products.
Gate Unit Manager
Peidmont Airlines
Charlotte, USA
01.2018 - 09.2020
- Supervised 25 employees to ensure safe and timely flight operations.
- Managed paperwork for each flight to support operational efficiency.
- Delivered exceptional service to customers by addressing their needs promptly and effectively.
Gate Agent
Piedmont Airlines/American Airlines.
Charlotte, USA
07.2014 - 01.2018
- Completed pre-flight paperwork, assisted passengers with booking, reservations, and seating, and boarded passengers onto flights.
- Managed passenger check-in processes at airport terminals.
- Coordinated boarding procedures to ensure timely departures.
- Assisted customers with baggage handling and inquiries.
Ramp Agent
Piedmont Airlines.
Charlotte, USA
10.2013 - 07.2014
- Loaded airplanes, distributed weight throughout cargo compartments, and delivered misplaced and lost baggage to appropriate locations.
- Loaded and unloaded baggage from aircraft efficiently.
- Operated ground support equipment for aircraft servicing.
- Coordinated aircraft arrivals and departures with flight crews.
Owner and Manager
Edible Art of Charlotte, Inc.
Charlotte, USA
07.1993 - 03.2014
- Directed the management and expansion of the company, increasing the workforce from two to more than 20 employees in 21 years.
- Coordinated preparation, decoration, and marketing of products while organizing schedules for adequate coverage and projecting sales.
- Managed payroll processes, oversaw inventory control, and provided exceptional customer service.
- Established a leading specialty cake shop in Charlotte, focusing on unique designs and flavors.
Education
Bachelor of Arts - Communications
Wake Forest University
Winston-Salem, NCSkills
- Baking Techniques
- Cake decorating
- Custom Cake Design
- Sanitation compliance
- Safety protocol adherence
- Inventory management
- Supply ordering
- Employee training
- Direction and delegation
- Team Leadership
- Efficient multitasking
- Communication skills
Certification
Food Handler Certification
Timeline
Bakery Team Member/Assistant Manager
The Fresh Market
10.2020 - 03.2026
Gate Unit Manager
Peidmont Airlines
01.2018 - 09.2020
Gate Agent
Piedmont Airlines/American Airlines.
07.2014 - 01.2018
Ramp Agent
Piedmont Airlines.
10.2013 - 07.2014
Owner and Manager
Edible Art of Charlotte, Inc.
07.1993 - 03.2014
Bachelor of Arts - Communications
Wake Forest University