Catherine Dunik
Scottsdale,AZ
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Proven track record ensuring superb customer service and resolving problems. Focused on improving customer satisfaction and driving overall operational improvements. Proficient in online ordering and online client consults. Ready to tackle exciting new challenges as a Blue Cross Customer Service Representative.
Overview
31
31
years of professional experience
Work History
Customer Care / Client Services
Newport Designs
05.2010 - 10.2024
- Provided professional services and support in a dynamic work environment.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
Customer Care Representative
Williams Sonoma Inc.
10.2020 - 09.2021
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Logged call information and solutions provided into internal database.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Assisted call-in customers with questions and orders.
- Maintained up-to-date knowledge of product and service changes.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Retail Tile and Decorting Sales
Hawthorne And Hill Designs
09.1993 - 12.2009
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Bachelor of Arts - Political Science And English
University of Alberta
Edmonton, Alberta5 1989
High School Diploma -
Queen Margaret's School
Duncan, British Columbia, Canada5 1984
Skills
- Customer service expereince
- Order Fulfillment
- Problem resolution and Client
- Sales expertise
- Excellent written and oral communication
- Client rapport
- Conflict Resolution
- Customer Relationship Management
Timeline
Customer Care Representative
Williams Sonoma Inc.
10.2020 - 09.2021
Customer Care / Client Services
Newport Designs
05.2010 - 10.2024
Retail Tile and Decorting Sales
Hawthorne And Hill Designs
09.1993 - 12.2009
Bachelor of Arts - Political Science And English
University of Alberta
High School Diploma -
Queen Margaret's School