Summary
Overview
Work History
Education
Skills
Timeline

Catherine Dushane

Middleburg,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Nexcomm. Expert in data entry and customer relations, adept at resolving conflicts and improving service standards. Achieved significant improvements in efficiency and client rapport, leveraging consultative sales and administrative support skills for impactful results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Nexcomm
07.2022 - Current


  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Administrative Assistant

Bold City Appraisals
07.2008 - 03.2020
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Property Appraiser

Bold City Appraisals
10.2004 - 07.2008
  • Stayed updated on market trends for local area and similar property types.
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Researched land, property and market values to complete estimations.
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Performed appraisals in line with federal requirements and USPAP guidelines.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Prepared descriptions of property for use in transactions or official records.
  • Assessed sales comparisons, production costs and other values to determine accurate property values.
  • Wrote detailed appraisal reports for property and submitted to clients or authorities.

Education

No Degree - Visual And Performing Arts

Florida State College At Jacksonville, Jacksonville, FL

Skills

  • Consultative Sales
  • Data Entry
  • Information Security
  • Data Collection
  • Research
  • Money handling abilities
  • Customer Service
  • Customer Relations
  • Conflict Resolution
  • Administrative Support
  • Clerical Support
  • Call center experience

Timeline

Customer Service Representative - Nexcomm
07.2022 - Current
Administrative Assistant - Bold City Appraisals
07.2008 - 03.2020
Property Appraiser - Bold City Appraisals
10.2004 - 07.2008
Florida State College At Jacksonville - No Degree, Visual And Performing Arts

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Catherine Dushane