Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CATHERINE D WOLCOTT

Portland

Summary

Experienced HR administrative professional with a strong background in finances, customer service, and support. Skilled in efficiently addressing and resolving inquiries, leading to high customer satisfaction rates. Demonstrated ability to communicate effectively and solve problems in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Accounts Services Rep II

Columbia Sportswear
09.2019 - 06.2025
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Utilized SAP tools proficiently for efficient case management, tracking progress, and documenting resolutions.

Loan Processor III

Academy Mortgage Corporation
02.2017 - 10.2017
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Loan Processor III

Guild Mortgage Corporation
08.2011 - 02.2017
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Set up and completed loan submission packages.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Secretary Treasurer

Beaverton Youth Cheer and Dance
06.2009 - 12.2011
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

Customer Service Representative

MetLife Home Loans
08.2003 - 05.2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

M.D. -

Portland State University

Bachelors Degree - Business Administration, Marketing, Psychology

Oregon State University

Associates Degree - Business Administration

Linn Benton Community College

Skills

  • Effective customer service skills
  • Independent and collaborative worker
  • Proficient in client relations
  • Efficient prioritization skills
  • Meticulous in policy compliance and detail management
  • Focused on delivering quality results
  • Proficient in prioritizing tasks
  • Proficient in managing multiple priorities while achieving targets

Certification

Current Oregon Food Handler's Permit

Timeline

Accounts Services Rep II

Columbia Sportswear
09.2019 - 06.2025

Loan Processor III

Academy Mortgage Corporation
02.2017 - 10.2017

Loan Processor III

Guild Mortgage Corporation
08.2011 - 02.2017

Secretary Treasurer

Beaverton Youth Cheer and Dance
06.2009 - 12.2011

Customer Service Representative

MetLife Home Loans
08.2003 - 05.2011

Bachelors Degree - Business Administration, Marketing, Psychology

Oregon State University

Associates Degree - Business Administration

Linn Benton Community College

M.D. -

Portland State University

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