Catherine Eagleheart
Denver,CO
Summary
Knowledgeable Administrator with proven track record in managing front office operations and enhancing client interactions. Successfully streamlined appointment scheduling and improved guest satisfaction. Demonstrated proficiency in communication and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child and Youth Care Practitioner
Northern Arapaho Tribe/477 Program
01.2024 - Current
- Managed child care facility in Riverton, WY for Northern Arapaho Tribal Members through the 477 grant program, supervised clients and implemented safety inspections and kept facility up to regulation codes.
- Created detailed progress reports to track client growth and inform appropriate adjustments in treatment plans as needed.
- Participated in ongoing professional development opportunities to stay current with best practices in the field of child and youth care.
- Conducted thorough assessments of client needs, formulating tailored interventions for optimal results.
- Promoted a culture of inclusion within the facility by celebrating diversity and fostering understanding among children and youth from various backgrounds.
Slot Technician
Wind River Casino & Hotel
06.2022 - 11.2022
- Duties and responsibilities included: Repairing and performing general maintenance on gaming machines, working and communicating with vendors, complying with all security protocols while inside machines
- Working with inter departments routinely and keeping up to date on all job training seminars such as Title 19 and CPR certification training
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
First Impressions
Wind River Cares & Community Health
09.2021 - 06.2022
- Duties and responsibilities included, greeting patients of the clinic, answering phones with excellent phone etiquette, making or breaking appointments, handling confidential medical information while adhering to appropriate HIPAA regulations
- Managed approximately 40 incoming calls, emails and faxes per day from clients
- Acting as a commutative bridge between medical providers and patients
- Filing/clerical duties
- Attending monthly HIPAA and state training relating to the job
- Contributed significantly to the development of policy updates regarding visitor access control within the premises.
- Assisted in the onboarding process for new employees, contributing to a smooth transition into their roles.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Implemented strategies to improve visitor management processes, enhancing security measures within the organization.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Associate
Rocky Mountain Car Wash
07.2019 - 02.2020
- Duties included opening up facilities and closing facilities
- Majority of the job consisted of completing tasks alone and in a timely, sufficient manner
- Reporting to manager and informing any issues or concerns regarding efficiency and running of the business, also logging and ordering any tools required to work on components of the car wash
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Vault & Cage Personnel
Shoshone Rose Casino & Hotel
03.2017 - 06.2019
- Job duties included managing high end till
- Paying out jackpots, hand pays, vouchers while maintaining patron confidentiality and safety
- Lots of job requirements required working efficiently with multiple gaming departments and also with respective gaming agency
- Established patron/employee relationships and worked to always keep professional attitude and greet every player to ensure quality gaming experience
- Ensured compliance with all relevant regulations and company policies pertaining to cash handling within casino environment.
- Maintained professional and courteous demeanor when interacting with casino patrons, contributing to positive guest experience.
- Exhibited strong multitasking abilities while accurately managing multiple currency denominations and transaction types concurrently.
- Assisted in training new cage/vault cashiers, sharing best practices and ensuring consistent performance across team.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled money, ticket and chips exchanges for customers.
- Completed casino cage transactions on behalf of customers.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained security of cage area, safeguarding company assets from potential theft or fraud risks.
Slot Technician
Shoshone Rose Casino & Hotel
03.2017 - 06.2019
- Job duties included fixing and performing machine maintenance
- Replacing printer voucher components, running diagnostics, resetting gaming machines and tending to any patron issues concerning machines
- Job duties also included working very closely with surveillance, security, and gaming agencies at once to solve problems and ensure company security concerning gaming payouts and customer complaints
- Also attended required bi annual safety meetings and money laundering seminars for Shoshone Rose Casino and Hotel
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
Activities Aide
Morning Star Care Center
01.2016 - 03.2017
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Adjusted activity schedules based on patient feedback, demonstrating responsiveness to their preferences and needs.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints.
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Incorporated sensory stimulation activities into programming for patients with cognitive impairments, supporting their cognitive function and emotional wellbeing.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
- Scheduled movies, entertainment, and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Provided emotional support and companionship to improve quality of life for residents.
Education
A+ Cisco Networking Certification - IT Technology
Colbran Job Corps
Collbran, Colorado11.2016
General Education Degree -
South Seattle Community College
Seattle, WA08.2014
Skills
- Effective Multitasking
- Exceptional communication
- File Organization
- Data entry proficiency
- Calendar Management
- Tech-savviness
- Meeting Preparation
- Strong interpersonal skills
- Multi-line phone operation
- Document scanning and digitization
- Scheduling appointments
Awards
- CPR Certified, 09/23
- Administrative Assistant - Office Technology Class (CJCC), Unknown
- Sales Representative - Rocky Mtn Car Wash (Bonus Car Wash Membership Program), Unknown
- Promotion to Vault Personnel From Cashier (SRCH), Unknown
- Promotion after 6 months of CSR (RMCW), Unknown
- Promotion and Office Manager in Cisco Networking Class (CJCC), Unknown
Certification
- Pediatric Advanced Life Support (PALS) Certification – American Heart Association.
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification
- OSHA Certified
- CPR/AED Certification
Timeline
Child and Youth Care Practitioner
Northern Arapaho Tribe/477 Program
01.2024 - Current
Slot Technician
Wind River Casino & Hotel
06.2022 - 11.2022
First Impressions
Wind River Cares & Community Health
09.2021 - 06.2022
Customer Service Associate
Rocky Mountain Car Wash
07.2019 - 02.2020
Vault & Cage Personnel
Shoshone Rose Casino & Hotel
03.2017 - 06.2019
Slot Technician
Shoshone Rose Casino & Hotel
03.2017 - 06.2019
Activities Aide
Morning Star Care Center
01.2016 - 03.2017
- Pediatric Advanced Life Support (PALS) Certification – American Heart Association.
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification
- OSHA Certified
- CPR/AED Certification
A+ Cisco Networking Certification - IT Technology
Colbran Job Corps
General Education Degree -
South Seattle Community College
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