CATHERINE EDEN

• Maintained open communication with lenders, brokers and borrowers.
• Scheduled signings and gathered required paperwork.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Forwarded title clearing documentation to title officer for approval.
• Obtained documents such as proof of insurance and HOA statements.
• Prepared estimated closing statements for buyer and seller.
• Followed-up on status of releases, policies, and return of recorded documents.
• Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
• Prepared and delivered projected HUD-1 settlement statements to lender upon request.
• Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
• Developed strategies to improve processes and reduce costs.

• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Developed positive working relationship with courts, clients, law enforcement members and attorneys.
• Completed electronic filings, initiated billing statements and managed firm administrative matters.
• Organized documents to manage paper and electronic filing systems of clients.
• Perform general administrative work in support of the organization’s highest echelon ensuring continuity of business.
• Excellent written and oral communication skills
• Meet or beat deadlines and multitask prioritizing organizational needs.
• Maintain confidentiality of all privileged/accessed information.
• Team player that is equipped to work as part of team prioritizing tasks and ensuring goals are met, as well as working independently to achieve goals.
• Performs data analysis, present and summarize data, and develop and review leadership presentations.
• Experience utilizing the Microsoft Office Suite, including MS Word, Excel, PowerPoint and Outlook.

• Embraced growth and excellence-oriented atmosphere to support bank-wide initiatives.
• Supported complete and accurate loan file documentation.
• Developed lending and deposit business for company.
• Analyzed and underwrote requests for new loans and loan renewals.
• Reviewed and validated details of loan applications and closing documentation.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Produced and submitted completed loan packages to title and escrow professionals.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Answered and quickly redirected up to 25 calls per hour
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
• Created detailed expense reports and requests for capital expenditures
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Experience in the operation of Elucian Colleague, Etrieve and Eagle Self Service applications as necessary to support division operations.

Managed office supplies, vendors, organization and upkeep.

• Presented new and additional products and services to existing customers.
• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Approached prospective clients through cold calling and emails to meet sales targets.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Answered customer questions and explained available services such as deposit accounts, bonds and securities.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.